Forum Discussion
Account, T-Mobile app and Live Chat issues
1. In my "My T-Mobile" profile information tab it says " You do not have any numbers linked to your profile. Click edit to link a T-mobile® number to your profile." It shows my phone number as a...
Hola @vurgee
Thanks for taking the time to post to our community! Let me see what I can do here to answer all your questions.
1- To me, this sounds like an issue on our side where your phone number and online account have not been fully linked. For this issue, we will need to speak with you over the phone so that we can get a help desk ticket opened up with our web support team.
2- Do you by chance have a prepaid account? If so, the T-Mobile app is not available for prepaid accounts at this time but we will make it available as soon as we have fine tuned the experience.
3- This sounds more like a browser cache issue where the links you are clicking may have gotten mixed up. My suggestion would be to either try clearing your browser cache and cookies or trying a different browser.
See there is a problem with T-Mobile I just got off the phone because every time I log in I have the correct password it says it wants to send me a code to my phone to make sure it's me so I use it I put it in and it says I'm logged out I don't have access I had this problem October 1st I spent an afternoon dealing with changing password it worked then I logged out of the account and logged back in and had the problem so hopefully an engineer or somebody works on this because this is absolutely ridiculous
