Forum Discussion
Activating old Prepaid account
I got my Prepaid account in June 2022 but because I'm not from US I had to go back to my home country where we don't have T-mobile. Today I got an email saying that my account is cancelled. I love the phone number that I got and it will be easy for me when I go back to use the same one for friends and family calls. Do you know if I will be able to keep it and try to activate it while I still have time or will they automatically give me new one when I go back? Thank you all in advance for the answers! :)
If your account goes for 60 days without an active plan. The account is closed and the number is recycled. You will need a new SIM card and will be issued a new number if you decide to activate another prepaid service when you return to the US.
You will need a new sim and number. You can try requesting the old number but it may not be available.
unfortunately after a certain amount of time they will basically recycle the number to a new account. there are ways this could have been pulled off but unfortunately this would have needed to be done before you left the states here.
