Being screwed on our billing

All,

Here is the link to FCC, Please file a complain

FCC Complaints

I've been on the original 55+ plan for a while now and my plan is still the same.

Has anyone on your plan recently upgraded requiring a plan change?

Early June 22 signed up for home internet and agent told me of several promos if I also moved our 3 mobiles to T-Mob. So I went for it: 2lines of Magenta 55+ ($35x2 with autopay), third line free; and $20 off of 5g home internet (50 with autopay, less $20). So am expecting a monthly bill of $100, but after 2 bills of $175 and $150 am nowhere close. I was on calls with support for a little over 5 hours in June, with more than a dozen agents, and am promised that there will be an adjustment within 7-10 days (one person said 2 billing cycles). I'll wait for another month to see if corrected, but expect I'll need to cancel. My old cell provider has terrific customer service, and I'll gladly go back. By the way, each time an agent agreed to the adjustments I was promised an email summary. Still waiting...

I had the same happen to me! They sent me a bill for 104.00 was supposed to credit back my account and never did and then turned around and charged me for auto pay too!

CC# Better Business Bureau, FCC, FTC, Secretary de Estado Delaware, Secretary de Estado Illinois, T-Mobile Customer Service, T-Mobile Línea de integridad

Dear Customer Service Ethics and Compliance. I have attempted reaching out to your customer service line twice to resolve an Ethical and Compliance issue, beginning on July 17th. My initial problem was that when I signed up for my initial contract earlier this year at the T-Mobile department store, the store representative was predatory and didn't adequately explain the terms of the agreement. Nor did he adequately disclose the added add on's to the account and obtain my consent to include the additional charges. When I went online to understand, the Bill wasn't visible to me as the original repetitive didn't have me as the primary account number. This could be considered criminal fraud in the spirit of the law or based on T-Mobile's published Core principles.

Additionally, the original contract that your representative entered into me was also fraudulent. When I correctly called customer service on July 17th, 2022. The customer service representative earnestly advised me that they would resolve my issue. Unfortunately, I still haven't had a resolution after two days and nearly 3 hours on the mobile phone. In notable addition, I cannot examine my Bill nor even view my account number to adequately understand or review what your billing team is attempting to charge me. I have brought this issue up multiple times to your customer service representatives, yet to retaliate, they have either put me on extended hold, hung up the phone on me, refused to answer it, or have blatantly lied on it. Regarding whether they are managers or supervisors, when I have tried resolving the fraud and error on the initial contract or my current Bill.

I am exploring my lawful rights and have documented my recent experiences with this matter. I will be carefully filling multiple Federal, State, Local, and potentially criminal complaints against T-Mobile based on this unique experience.

Please compel someone who is a manager to reach out to me and attempt to assist with this issue as this customer experience was a disaster. T-Mobile US Inc.'s completed merger with Sprint Corp. was supposed to create a supercharged wireless competitor promoting innovations, lowering prices and staying true to its core principle -- standing up for customers. Instead, in recent times, it's been falling. Mergers are rarely easy, and complications from the pandemic compound the situation. But beyond those challenges, something very off-brand is invariably happening at T-Mobile. At a considerable time when industry growth is slowing, and price wars are consistently starting to break out, T-Mobile miraculously appears to be neglecting one of its competitive edges.

I have repeatedly asked to speak to the manager; however, your team has retaliated against me for expressing my FRAUD concerns with them on the phone. As a result, I have been hung up on no less they three times.

i am now dealing with the same thing.  being charged for items i never agreed to.  Will be on the phone today. Bill was supposed to be $120.  instead i get hit with $331 and $254.  Bunch of lying crooks.  i am pissed.  

Kerryinbcnv wrote:

When we first signed up with T-Mobile we got the Megenta55+ plan which was $35.00 per line and we qualified for the free phones. We also signed up for auto pay so our bill was $70 a month. Some how our monthly payments got jacked up to $180 a month. WTF? Is that how T-Mobile does business? Telling us that our bill will only be $70 a month and since we're doing the auto payment they tack on additional costs without letting us know? This kinda piss me off!! Can anyone tell me why this bull**** is happening? 

WELCOME TO T-MOBILE WORLD

will be filling a complaint with the FCC, BBB, and Consumer Affairs.  i was lied to and am being charged for phones that were supposed to be free. 

Try getting a plan w 2 lines the third free charging u all year for it then when u complain they try n get u to  cancel . My bill is 600 now it's absolutely sad when they cut it off u can't even call customer service if u don't have a wifi connection and thwy are unwilling to credit the acct from month one only a few months iam fed up . Then I'm googlikg this bec I lost my job I'm in a tough situation there's site saying ur tmobile bill should look like this ..400.00 bills we help pay them sign up 14.99 month and then pay us every other week

 I believe this is a evil manipulation plan to screw us over .