Forum Discussion
Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Both the app and the browser are still displaying last month's info under detailed usage data over 10 days into a new billing cycle. Is there a timeline for T-Mobile to fix it? Normally it takes a day or two after a new billing cycle. Please help!
Hey guess what! All the feedback we received here had a great impact and I just got confirmation that this is now resolved! I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! Thanks again for sharing your experiences. 😊
Mine stopped the 26th of January. Glad to know its just not me.
I was texting with at least 3 techs yesterday, they told me they were updating their system. They actually have access to our usage details in their system so I asked them if they could send my call, text and data usage for this cycle to my email. The first tech sent me a list of phone numbers he typed out for me, but nothing more, then he connected me to a supervisor. They said they were going to email me what I requested within 24 hours so let's see if this afternoon they actually send it.
Just saw this as well. No detail of usage after January 26th. Put in another complaint just now. Obviously not a high priority with T-Mobile.
I DM'd screenshots of my usage page to the Help account on Twitter. Someone replied: delete and update the app. Umm, it's the regular webpage on desktop. Nothing but the sound of crickets thereafter...
15 days and nothing to show for it except a ticket number. Hoping for answers soon!
Same here. 4 days into next cycle and nothing!
I have same issues. My billing cycle ended about 2 weeks ago, so I'm supposed to be seeing this billing cycle's history, but nothing is showing up. I contacted T-Mobile Support. They told me "Just wait." I asked how long and he was like "Do you have any other questions?" LOL
Well, you for sure aren't the only one. Might be a problem on T-Mobiles end cause my account still only shows usage from 01/26/23 so it's been some days. Should expect an update soon.
