Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?

Ducoboskso wrote:

Flaca wrote:

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.

Nope! I am a primary holder. Still same and not  updated after 1/27.Whenever I complain to them, they are going to  contact tech dept and tell them that will fix it. But they don't seem willing to fix this problem.

I have even tried to contact the tech department but they never send me over 

Flaca wrote:

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.

I am a primary account holder and it’s still not updated for me. 

Flaca wrote:

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.

Nope! I am a primary holder. Still same and not  updated after 1/27.Whenever I complain to them, they are going to  contact tech dept and tell them that will fix it. But they don't seem willing to fix this problem.

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.

I honestly think they should either pay for the customer's data when they go over their limit since they can't track it, or give ALL their customers UNLIMITED DATA UNTIL THEY RESOLVE THIS ISSUE!!!!!

I called customer service over the weekend and reported the issue. I called them again last night to follow up. The rep said it's a known issue and they are working on it *sigh•. I also asked her about the "rumor" that were no longer going to have access to our daily logs under usage and she said she never heard of that. Just an FYI. 

Flaca wrote:

NOPE!  Did not send it. I was texting with them yesterday and the day before throughout the day. It seems like they've purposely kept me waiting for their replies till I finally give up and then they send me a text saying they are closing the conversation because I haven't responded.

Wow. Just wow. I saw rumors on Twitter that T-mobile is switching to only providing usage details until after the billing cycle is closed. Which defeats the purpose for those of us trying to protect vulnerable family members.

NOPE!  Did not send it. I was texting with them yesterday and the day before throughout the day. It seems like they've purposely kept me waiting for their replies till I finally give up and then they send me a text saying they are closing the conversation because I haven't responded.

Flaca wrote:

I was texting with at least 3 techs yesterday, they told me they were updating their system. They actually have access to our usage details in their system so I asked them if they could send my call, text and data usage for this cycle to my email. The first tech sent me a list of phone numbers he typed out for me, but nothing more, then he connected me to a supervisor. They said they were going to email me what I requested within 24 hours so let's see if this afternoon they actually send it.

Did they send it? I will also call and request if so!

Same issue with my call and text logs for the last 5 days. I called and all they can tell me is they put in a ticket to IT.