Forum Discussion
Failing to receive 2FA authentication sms from multiple sources
For some odd reason every time I request a token to login to some accounts, I'm not receiving any sms texts. I tried other phones and with other wireless provider and it does work. Is this happening to any other TMO users/accounts?
TMO should really investigate this issue.
I can't even get two-factor authentication texts from T-Mobile when I attempt to log in to my account. This just started happening a few months ago. I get them from other companies, without a problem. I end up resorting to getting the code via email, which I receive within seconds.
Tmobile, please fix short codes with DIGITS? That is one of the main reasons for DIGITS to exist as a backup to the SIM, in today's world.
I have the same issue with Instagram. What is the fix?
2-factor auth codes from Amazon.com and Vanguard.com do not work with my t-mobile phone. Others work fine. In fact, they work fine with my spouse's phone, and she is also a t-mobile customer - with the exact same phone!
How is this not fixed yet? This thread is over 3 yrs old, yet the problem continues. I can deal with crappy coverage, but I should at least be able to get TFA codes while on wifi!
gsawtell wrote:
How is this not fixed yet? This thread is over 3 yrs old, yet the problem continues. I can deal with crappy coverage, but I should at least be able to get TFA codes while on wifi!
I was able to get this resolved by contacting T-Mobile technical support. It was a chat session, and they were able to reset a setting.
6 day old cust. From VZW: T-Mobile broke 2FA, Monday, 1st workday with service very slow 2fa, some missed. Today, Tuesday not a single text came in, despite numerous attempts to fix.
Switching back to my old service. Sorry guys, can't have a service that won't let me validate my credentials. How am I supposed to work if I can't login?
