How do i get US based support?

Agreed no one has time to keep calling numerous times and hoping to get a US call center.

I was forced to call at least 30 times-- and each time the Phillipines-- because the matter has to be taken care and still 3 weeks later it has not …

Migration is the only option

The Customer Service Overseas SUCKS!

I am going to another carrier! I have been with T-Mobile for 12+ years, as a Business Customer, at times with 21+ phone lines!  I do not have time to call multiple times a week, in hopes to receive American support, my staff does NOT have that time either!  I honestly feel that I would be happier at Cricket!

Are you on the Magenta plan?

I am wondeing since j am an older Choice plan that was grandfathered ? I am getting Phillipines.

By the way a month ago when I called I got US?

Well I got lucky this morning!  Called in at 6:55amPST, message said there's a 5 minute hold so I opted for the call back which came instantaneously, and got a very competent rep named Spencer based out of the Idaho office.  Poor guy, I couldn't help my self but to unload some of my frustration with the Philippine office, which he BTW is hearing a lot.  He said they dump over to the outsource office when they're overflowing….to which I kindly answered that I'd rather be on hold for an hour, or get a call back in however long it takes from a US rep, because the Philippine route is just smoke up my proverbial skirt, and I'll have to call back to fix things anyway.  I know well that that my conversation with Spences will probably die with Spencer as I doubt he has any say in the matter, but A. It made me feel better, and B. Maybe just maaaaybe the call was reviewed by someone who can influence policy….Doubtful.  Best part of this morning was that my issue was finally resolved right there on the spot, credit was posted to my account right there on the spot, the WiFi router I sent back three months ago was FINALLY checked off the list, and all is well in Zubi town.  Just keep trying guys.  If you get the foreign office just hang up and try again. 

Zoob I As I stated I  made over 30 calls and all different hours even 4 am Pacific  hoping to get 7am Eastern and no  US

FyI. My ticket that was supposedly accelerated to the highest priority and was supposed to have been taken care on 7th of Feb is still outstanding. 

I remember back in the 90s Sprint had the absolute worst group of idiots working customer service.  It cost them dearly as everyone jumped ship. Now Tmo is doing the same crap. If you're lucky enough to get a US based expert when you call, stuff gets done immediately and with no errors. If however you get the Philippine, just hang up and call again. It's what I used to do with Sprint also....just hung up until the person answering didn't sound like they were talking from a jail cell. Tmo is crazy inexpensive and so I guess unless I'm willing to pay the Verizon tax, I'll just keep calling back until a US "expert" answers. Everything has a price. 

Been a customer over 16 yrs.  .

It is A JOKE 30 CALLS. Each one went.overseas. Each call took well over an hour  or 2 and both the agent and the supervisor were based in the Phillipines 

No training

Hard to understand 

Waste time. Going jn circles  Agents and supervisors reading a script of:

 I understand.

Bear with me 

So sorry. We are help to solve.

Gracias por tu paciencia 

Give me a chance 

Followed by long hold.

Back to the same script.

Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day.

So the Next day at the end if the night you call and the same thing happens .

We now are in our 6 night doing the same …

Disgraceful . 

Past 2  years noticed T- Mobile does something unethical and completely illegal.

If you purchase your phone unlocked  not from them but when you register it on one of yourT- Mobile  lines, even though they have the EMi # and you take the phone to a T-mobile store for   SiM and registeration. . Later on you realize the phone is  listed  as a lower model phone with lower memory and a way lesser value phone frankly listed as your phone ! . 

In this case they had my phone lthat is  a Samsung ultra S22  completely different as a Lower Model IPhone !!!! ..  in one place in their records for  Trade in was registered as IPHONE and in my own acct it  The galaxy Ultra 22  phone but instead of 512 MB they had it as 128 MB ...Kid You Not. 

You would think this would bean easy breezy fix in light of Samsung assuring them my phone and The EMI # .. NOPE their mistake . T-Mobile's mistake,  fault . AND then I have to be punished with this abysmal customer Service ...

on phillipine customer support for an hour. she keeps babbling about warranty.

2nd phone i’ve received in 3 weeks, and she keeps saying “its out of warranty” i received the second phone yesterday, how can it be out warranty? .They DO NOT UNDERSTAND ENGLISH.

1 hour until she actually attempted to fix the phone, and only AFTER I told her that.

TMOBILE customer support is THE WORST

mind posting what the issue was?

and calling in isnt the only way to contact them when you are needing assistance.

I described my issue times to multiple agents and supervisors based in the Philippines, but none of them fully understood my issue, which it was complex. They didn't understand the nuances of my issue and kept asking me simple yes/no questions that had nothing to do with my issue. Time invested 33 minutes. A US-based rep could have understood and answered my question in a tenth of that time.

How can a company like T-Mobile afford to not offer native English support for more complex issues?