I was promised a third line for free and didn't receive it.

Joke: How do you know when T-Mobile is lying?

answer: their mouths or fingers one are moving. 
 

sad but true. Everything they have ever told me was a lie. Switch carriers. 

2 days ago I got off of my business account, and created a personal account with my wife and daughter and myself. I was told that the third line would be free on any of the plans they offered I had chose the essentials and for the three lines of service was supposed to be $90. ? The guy said because the third line is always free here at T-Mobile but today when I got my bill it shows something way different of like 137. 00 and I'm definitely paying more for the third line definitely not free

My husband and I responded to the promotion where you would get a free Galaxy S-22 if you added a line to your account for $25.  We were assured that we qualified and added my son to our account.  They told us the bill would look different initially, but then it would settle into the correct amount.  It didn't as we are paying a monthly fee for the phone and a few add-ons that we were told were free.  Interesting thing is that when I examined each named line in my account, it showed a device promotion for the phone as a $33.34 monthly credit which is what we are being charged. I think their problem may be a computer issue.  I'm taking this information to them.  I'll let you know.

I am going through the same thing right now. I have spent endless hrs on the phone and told to wait 2 months.  I call back and they say the problem is fixed and wait another 2 months. It has been 9 months and was told yesterday they were going to give me the 3rd line free that I was promised. All of this after I had called and confirmed before I added the 3rd and 4th line. After I got off the phone they sent a text stating they were not giving me the 3rd line because the promo was too old.  OMG it was 9 no old because of them not getting my bill right for 9 months and telling me to wait 2 months each time. I was told this promo was good for as long as I had the same plan.  Someone is lying and it is not me.  Has anyone had any luck with going to the BBB?  They of course do not give you a copy of a contract or what they tell you. I am so frustrated with them and never had a problem when I was with sprint for over 20 years. 

Hello, when I first joined T-mobile I too was promised a free line since none of our phones would work coming over. Months later the free line dropped! Now I want to switch to visible so I called T-mobile and Ralph said he would drop my bill to half it is now to keep me. Then when I have called back (to make sure this promise was showing in their system) they say no rate drop was put in! Seriously looking at another carrier. The lack of an email or a chat and 25 minute wait times on the phone along with LIES is not worth this. 

Same thing just happened to me! My first 2 years with t mobile was horrible with my bill not being the same as promised. Then at the 2 year mark i was about to switch away from T-Mobile and they said I could add a 3rd line for free. A month or so later my bill went up to about 65 or 70$.  4 months later I am still arguing with customer service reps who keep promising me one thing, then the next month its back to sky high bill!!!!!!!! VERY FRUSTRATING customer service.

I've haven't seen that promotion but try contacting Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.

I am having the same issue I was promise $800 for my phone some will go towards my new phone and some will be directed to my bill. They didn't credit me correctly. I was also told that my three lines would be $140 which I was reluctant to do since I was grandfather into an old deal for $140 for three unlimited lines. I was convince since it was the same price and the sales associate called someone that assure him I would get the deal. Now I am being charge $185 for the lines and when I went back in he told me there was nothing they can do when he called. This is also not the first time that this has happen to me as they did the same when I got my Iphone 11 two years ago and I had to call to argue with them in order to corrected and be credited.

I have been a customer for 10 months and I recently added 3 new lines. I was told that the 3rd line would be free. When you go on there website it shows that it is 160 per month for 4 lines on magenta. That means that it's $40 per line. I was under the impression that my bill should be 120 because 160-40= 120 but according to them I need to pay 140. Which only gives a $20 discount. They say that the deal is that they are giving you 4 lines for the price of 3 ($140) to skip out on that extra $20. Customers would actually get a larger discount if they went by the price they show online and subtract the value of the line from that.it's just frustrating because how would a customer know that based on info given on the website. On top of that when I inquired about the lines they didn't even explain it correctly. I still don't understand how they calculate the cost of each line but I think they decrease each line a different amount as you add more lines. So if they make the last line $20 they can give it to you for " free" which makes it seem like they honored the promotion but in reality they owe you some more money. That has to be the only way that a line on a $160  4-line plan is actually only worth $20. They decided to give me some credit but that's after going back n forth for so long and demanding that I be compensated. I am still unsatisfied with what they gave me but I went ahead and accepted it cuz I was tired of arguing. I had another issue because I was trying to upgrade and use promo for iPhone 13. A rep told me that I wouldn't have to pay anything to get the promo and  to upgrade  and that they would give me $400 credit. Well that turned out to be a lie because in order to upgrade and get the promo you'd have to pay off your previous phone. So this ordeal turned into a 3 day argument because they didn't want to honor what the rep told me at first. Mind you, I had to speak with 3 different people before the truth was actually unveiled. While talking to those people and using the T mobile website I was given FOUR DIFFERENT AMOUNTS I would have to pay in order to get the promo. I understand they have policies but if those policies are misleading then they need to correct it.And if employees don't do their job correctly then they should have no problem adequately compensating the customer and honoring the agreement made. It sucks because metro , and sprint are now apart of T-Mobile. I originally wanted an account with sprint but was automatically enrolled with t mobile so it's kind of like we're trapped. There's not many good options for phone services now. Verizon is way too expensive   and other services aren't well known so I guess T-Mobile can treat customers however they want. I like the actual phone service and some of the perks T-Mobile has but their customer service needs to get it together.

After being with Sprint since 1996 I was very reluctant to change but they made it seem like we had no option. Since day one I have bought or paid my phone off in advance with each upgrade. I have never financed a phone. They had been sending me emails and advertising for months that I would get a free 12 or 13 with an upgrade on at least one of my lines. I opted for the 12. The salesperson transferred everything over and when I checked my phone I noticed all of my apps and data weren't downloading and a warning message popped up that I was almost out of storage. I addressed the issue with her and I was informed she had upgraded my I8 128gb for a I12 64gb even though there are two options with that phone. She told me I would have to return and upgrade to a I13 and pay more money in order to get 128gb. So manipulative! Why would I want to upgrade from a 128 to a 64?  Oh and btw the 3rd line isn't actually free so your bill will be higher than what they tell you guaranteed! And no free Hulu and free Netflix is only for basic 1 screen.