Forum Discussion
Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's co...
Interesting! I'm not quite sure why this is happening but I'm going to forward your screenshots and steps back to the engineer to see if we can figure it out.
I appreciate you being extra helpful and breaking down each step. 😊
Hola Amanda -
Same issue still exists! T-Force was able to get my SIM activated, but even they had some difficulties, they said.
I did a writeup, and printed the screenshot, and postal-mailed it to Albuquerque Customer Relations, but, yeah, I think the website should get a look from the engineers.
FWIW, I think that entire "Primary Number" menu should probably be removed. There is nowhere in the previous steps in the process where the user can provide a phone number - the general assumption is that this is a new standalone account for a single prepaid device - and that device is getting a new number.
So I suppose they could change that menu element to just a text box, and let a user type in a number, but even that should be optional - the CONTINUE button should be enabled whether the primary number is provided or not.
¡Gracias!
