Forum Discussion
Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's co...
Interesting! I'm not quite sure why this is happening but I'm going to forward your screenshots and steps back to the engineer to see if we can figure it out.
I appreciate you being extra helpful and breaking down each step. 😊
Thanks for the update and extra info. I have an update from the team I've been working with to see what's happening with the activation page. It looks like there's a reCAPTCHA box that should've appeared on the line setup page (between 10B and 10C) once you hit "get a new number" which will then allow you to enter the area or zip code for a phone number available.
Do you recall seeing that reCAPTCHA box show-up
