Forum Discussion
Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's co...
Interesting! I'm not quite sure why this is happening but I'm going to forward your screenshots and steps back to the engineer to see if we can figure it out.
I appreciate you being extra helpful and breaking down each step. 😊
Amanda -
Two other points I should make.
1. When I previously tried this, in my original post, there was a CONTINUE button at the bottom of the page (see my original post image), but it was greyed out. Today, however, there is NO "Continue button" at all, not even a disabled one. Either way, I still cannot get past the /cart/line-setup page.
2. In your message you mentioned a Captcha between (on my original list) 10B (Get a new number) and 10C (E911 info). There is no Captcha there (or anywhere). When I clicked the radio button by "Get a new number", a page element appeared asking for a ZIP Code, but entering the zip code did not reveal anything else, nor did it expose a Captcha of any kind. Here is a screenshot of that to illustrate:
I hope this additional information helps!
