Forum Discussion
Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's co...
Interesting! I'm not quite sure why this is happening but I'm going to forward your screenshots and steps back to the engineer to see if we can figure it out.
I appreciate you being extra helpful and breaking down each step. 😊
I had this same issue but found success on Chrome (no special browser settings, adblock and other extensions do not interfere).
To activate a prepaid line where you get a new number, you need to type the area code you want the number to be from, click the search icon (i.e. magnifying glass), check the reCAPTCHA box, then click the search icon AGAIN, and it'll generate and display a number in red font. Then, you need to click the red box to accept that number.
Now, finally, AT LAST, the primary number drop down and the Continue box are valid and let you go through to the payment section. Everything else after that was easy. Just not the greatest web site, clunky and not intuitive compared with other carriers in the year 2021.
