iPhone 14 Pro Pre-Order Chaos

CaptnBeans wrote:

They better be issuing bill credits or something for this debacle. 

I just think they need to fix their systems lol. But, yeah.. a bill credit would be nice. We've been at this for almost two hours. And now I need to wait for a call back. If you have JOD you can't pre-order online anyways. It's so annoying.

CaptnBeans wrote:

I am sure ATT and Verizon are loving this huge error right now…: probably a lot of carrier switching because of it. All of their systems work, why can't ours? Ugh. 

You aren't wrong. I bet a decent amount of people left. I think someone from this thread went to AT&T already.

TheDers wrote:

 

CaptnBeans wrote:

I am sure ATT and Verizon are loving this huge error right now…: probably a lot of carrier switching because of it. All of their systems work, why can't ours? Ugh. 

You aren't wrong. I bet a decent amount of people left. I think someone from this thread went to AT&T already.

 

Ironically enough, I know someone that just switched since they had time to burn. They compared their current TMO plan and what VZ was offering for iPhone trade-in + carrier switch. I'm a bit more patient but I can see this down time being used that way.

apv11 wrote:

TheDers wrote:

 

CaptnBeans wrote:

I am sure ATT and Verizon are loving this huge error right now…: probably a lot of carrier switching because of it. All of their systems work, why can't ours? Ugh. 

You aren't wrong. I bet a decent amount of people left. I think someone from this thread went to AT&T already.

 

Ironically enough, I know someone that just switched since they had time to burn. They compared their current TMO plan and what VZ was offering for iPhone trade-in + carrier switch. I'm a bit more patient but I can see this down time being used that way.

Oh yeah, they really need to get things going. Apparently I'm on some call back list now. Just read the tweets to @TMobileHelp. They're getting a lot of hate right now. It's sad.

It's ironic that they still have Pre-Order all over their website which isn't working, and not a single thing about technical difficulties, ETA, or anything. Looks like Marketing has its act together!

I had the same issue and noticed something VERY INTERESTING…

I used an incognito browser and tried again with my identity hidden. The website for new customer intake works perfectly fine. I can go through the process and get quote for trade-in, as long as they did not find out I am a existing customer…

Another example T-mobile is too busy acquiring new customers and treating existing loyal users like 2nd-class citizens??

It's been down now for over 3 hours.  Amazing that they cant figure out how to beef up their servers and be ready when they have done this for nearly 12 years now. 

Here’s the idiocy I am dealing with.

2 weeks ago, I Jumped to a Flip4 from my iPhone 13 Pro Max, to try it out. Battery sucked, so I returned it on Monday to the local store and got my receipt. I woke up at 4:45am PST to make sure I got an early order in because my cousin is getting married next weekend and wanted to be sure I had it by next Friday. after 2 hours and 45 minutes on a call with customer care because the systems were down, the rep finally got in. They then tell me that I can't jump because I need to return the Flip4. I told them it was already returned and I had the receipt. She then proceeds to tell me to go to the local TMO store (25 minutes away from me) to have them fix it. Seriously? I then call 611 again and am currently talking to another rep who told me they had not received the device. I was like "I returned it on Monday", look it up, here's the day/time I returned it. They saw it was returned but they said that they still had not received my iPhone 13 Pro Max back from the Jump. I told them that I returned the Flip4 and that there was no Jump!! They then came back and said let's see what I can do. They then told me the reason I can't Jump is because I haven't returned a Galaxy S9. I was like what?? I had an S9 from 5 years ago on my account for my step son but he took over his own account and I paid the amount of the phone off. I was like you need to fix this NOW. This is not customer care, this is pure hell, and none of it is from anything I did. They need to get their crap together.

Received the apple update notification for my earlier notification. That bombed as well. Now it is saying it cant find my reservation and I have to start all over with expected ship times being all the way up to Oct 15. This is ludicrous!

That was exactly what happened to me. When it was the step of putting it in the cart it crashed. Now it says it cannot find my reservation. 

I just finished a new reservation from the beginning on Apple's website, delivery dates are October 10 already but pick up is September 17, 1.5h from me. So ill do that.