Am i the only one that cannot upgrade and pre order the iPhone 14 pro?seems like t-mobile was completely unprepared for this.on the apple side it says my number isn't active, on t-mobile website says to contact t-mobile to upgrade. Chaos.

Yup, got someone right away and their systems seems down and she couldn't process the upgrade. Directed me to do it myself, and they system says I have to call and stuck in a complete loop…. I get callback which are useless since they can't do anything either it seems. I have to add after talking to multiple agents, they are even giving me the wrong information and I am having to argue/correct them about my job balances due and laughingly they keep asking I hope I am enjoying my experience as a T-Mobile customers. I get they don't have a script but pretty tone-deaf responses especially for those West Coasters who got up early to make sure we could get the phones quickly.

I am having the same issue. Was on the phone with T-Mobile last night to make sure I had the correct plan and then this morning nothing is working correctly.

I tried via Apple and they claim my number is "Inactive". I cannot get in via the site as it seems the service is unavailable.Support chat is highly unresponsive and I'd have to pay a $35 service charge on the line.

I can't use the Apple service unfortunately. JOD. This happens every single year. I wish they would fix their systems already.

I think TMO need me to replace all their software engineers,….this is just absolutely ridiculous.

iPhone 14 Pro Pre-Order Chaos | Comunidad de T-Mobile

CaptnBeans
Roaming Rookie
Hace 3 años
I think TMO need me to replace all their software engineers,….this is just absolutely ridiculous.
startedwithasmi
Transmission Trainee
Hace 3 años
I don’t think folks can answer that as it has to due with the outstanding balance on your phone, plus I was told you have to bring your account current, meaning you have to pay the outstanding monthly balance probably because it includes the job device payment.
elohim
Roaming Rookie
Hace 3 años
Can someone share the costs for jod for the iPhone 14 pro?

This is such a mess / poor experience by T-Mobile.
Maximus21jr
Newbie Caller
Hace 3 años
I pre-ordered successfully through the MyAtt app 2 phones iphone14pro and a pro max went pretty smoothly there was one 10min glitch when trying to add the 2nd phone but it went thru and ship date on the 16th. Did this while I was trying to pre-order with Tmobile and even called tmobile and their systems were down. I was able to pay off the balance on my current phones at least lol
GeorgiaDave
Newbie Caller
Hace 3 años
Same issues. After trying for over an hour, I finally received the reservation message that Tmobile is down and they will message me to complete order. One phone I will get on 9/16 (Iphone 14) but the Pro for the other line I will not get until 5 - 7 days later.
TheDers
Roaming Rookie
Hace 3 años
I can't use the Apple service unfortunately. JOD. This happens every single year. I wish they would fix their systems already.
nhmerino
Roaming Rookie
Hace 3 años
On the apple side, it said an iPhone was reserved for me while they wait on t-mobile servers to come online. I'll receive a link to finish the pre order.
CaptnBeans
Roaming Rookie
Hace 3 años
This is just an utter mess. I am on the West Coast and woke up at the crack of dawn at 4:50am just to upgrade. I tried to upgrade online but it said that I don't have a Jujmp! available when I do, and to call customer care. I called right at 5am and their systems are all messed up. Nobody can upgrade at all. 56 minutes and counting…...at least the customer care rep is really nice but c’mon TMO, get your ducks in a row.
basic__b
Newbie Caller
Hace 3 años
T-Mo caught with their pants down. 55 minutes in, and no one can pre-order. You are wasting my time!
nhmerino
Roaming Rookie
Hace 3 años
Please let me know if you guys are successful at pre ordering and how. Gracias