iPhone 14 Pro Pre-Order Chaos

I had the same issue and noticed something VERY INTERESTING…

I used an incognito browser and tried again with my identity hidden. The website for new customer intake works perfectly fine. I can go through the process and get quote for trade-in, as long as they did not find out I am a existing customer…

Another example T-mobile is too busy acquiring new customers and treating existing loyal users like 2nd-class citizens??

It's ironic that they still have Pre-Order all over their website which isn't working, and not a single thing about technical difficulties, ETA, or anything. Looks like Marketing has its act together!

apv11 wrote:

TheDers wrote:

 

CaptnBeans wrote:

I am sure ATT and Verizon are loving this huge error right now…: probably a lot of carrier switching because of it. All of their systems work, why can't ours? Ugh. 

You aren't wrong. I bet a decent amount of people left. I think someone from this thread went to AT&T already.

 

Ironically enough, I know someone that just switched since they had time to burn. They compared their current TMO plan and what VZ was offering for iPhone trade-in + carrier switch. I'm a bit more patient but I can see this down time being used that way.

Oh yeah, they really need to get things going. Apparently I'm on some call back list now. Just read the tweets to @TMobileHelp. They're getting a lot of hate right now. It's sad.

TheDers wrote:

 

CaptnBeans wrote:

I am sure ATT and Verizon are loving this huge error right now…: probably a lot of carrier switching because of it. All of their systems work, why can't ours? Ugh. 

You aren't wrong. I bet a decent amount of people left. I think someone from this thread went to AT&T already.

 

Ironically enough, I know someone that just switched since they had time to burn. They compared their current TMO plan and what VZ was offering for iPhone trade-in + carrier switch. I'm a bit more patient but I can see this down time being used that way.

CaptnBeans wrote:

I am sure ATT and Verizon are loving this huge error right now…: probably a lot of carrier switching because of it. All of their systems work, why can't ours? Ugh. 

You aren't wrong. I bet a decent amount of people left. I think someone from this thread went to AT&T already.

I am sure ATT and Verizon are loving this huge error right now…: probably a lot of carrier switching because of it. All of their systems work, why can't ours? Ugh. 

CaptnBeans wrote:

They better be issuing bill credits or something for this debacle. 

I just think they need to fix their systems lol. But, yeah.. a bill credit would be nice. We've been at this for almost two hours. And now I need to wait for a call back. If you have JOD you can't pre-order online anyways. It's so annoying.

They better be issuing bill credits or something for this debacle. 

Randomdude wrote:

Still down. Try to upgrade and it says I have to call. So I called and it gave a 45 Minute wait time. Set up a call back which they did but agent said to just try back in an hour as site was not working. Pretty amazing that in this day and age T Mobile could screw up a launch so well. On Apple site it will not communicate with T Mobile so as of now there does not appear to be a way to pre order. 

Yep pretty much what happened to me lol amazing smh ATT came through we’ll see

Still down. Try to upgrade and it says I have to call. So I called and it gave a 45 Minute wait time. Set up a call back which they did but agent said to just try back in an hour as site was not working. Pretty amazing that in this day and age T Mobile could screw up a launch so well. On Apple site it will not communicate with T Mobile so as of now there does not appear to be a way to pre order.