Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…

We still have not received keep and switch reimbursement for our AT&T iPhone 12 Pro Max. Every time it's supposed to complete for reimbursement T-Mobile wants us to resend documents to start over. T-Mobile had us pay off the phone then switch without fulfilling its advertising of paying for the iPhone balance. All documents have been submitted 3 times. A complete deceptive trade practice.

We are having the same trouble. Advertising when coming to T Mobile was just to take a screenshot and reimbursement is easy. NOT AT ALL! I have had our case (4 phones!) escalated only to keep being told what I've submitted is not adequate. I sent 3 pages of a pdf of my final bill from Verizon, which I've had to pay out of my own pocket, twice now - that after sending multiple screenshots of our payoff amounts. Each time it's another 10 days before I get a response. What is the solution? I wish I'd never switched now.

T-Mobile Keep & Switch is nothing but a FRAUD. I went to the Tmobile store with a friend and regrettably decided to switch from Verizon to Tmobile upon hearing about the keep and switch promotion. I paid over $1200/final bill to get out of the contract with Verizon with the FALSE promise that Tmobile would reimburse a portion of it. It's been almost 5months and I still have not received the $832 rebate. I have uploaded and emailed documents over 5times and told by customer service that everything is good, only to call back wks after to be told that the submission was denied and I have to wait another 15-30days!! SCAM!!! Customer Service is very poor, no one follows up! Would not recommend anyone to Tmobile!

I am also having trouble. I paid off two newer (but past the 90 day minimum) iPhones with AT&T in March 2022 and switched to T Mobile. I submitted the keep and switch program, expecting $800 per line as advertised. I included all info and documents needed following guidance for what the photos need to show. I was told it was accepted via a call I got a few days later from the rebate department after they asked me the IMEI of the devices. I gave them, reluctantly, since I own the devices and T mobile shouldn't really need them. I called in May after 8 weeks went by and I didn't receive the prepaid cards. Another member of the keep and switch team told me the account was in an exception status and that he took care of it. He told me if I want the two $800 prepaid cards it will take up to another 2-3 weeks but if I'd take two $650 prepaid cards and a $300 bill credit he could process it immediately. I told him that wasn't the deal and I want what I was originally promised. His name was Sam Ramos. Today, 3 weeks later, still no prepaid cards so I call again. I speak to another person named Mikee with the rebate department who tells me it's in exception status as the AT&T logo isn't in the photo I submitted (it is). She says the need the last bill from AT&T that shows the balance is over $800 on both phones and when the service plan started. I again reluctantly agree to this and send it. I ask to speak with a manager. She calls me back 3 hours later and tells me they cannot diabetes $800 prepaid cards without a much longer process where they could put it in exception status again. But if I agree to the $650 cards and $300 bill credit, her team can process it and it's much faster. I agree, one last time, reluctantly to this as I don't think I'll ever get the $800 per line i was promised and frankly why I agreed to switch. Something tells me they rarely, if ever, honor the full $800 per line promise.

I am another victim of this fraud. My rebate got denied saying that this number already got a rebate in 2021 and there is 24 months cool down period which is not advertised anywhere. I am planning to take it to small claims court.

Keep and Switch Fraud | Comunidad de T-Mobile

Mariag1967
Roaming Rookie
Hace 2 años
Ric221 wrote:

what part of the program have they not followed through on. kind of hard to give any help if we are unaware of what was not completed.

No reimbursement since November 22
I have been on the phone at the store and promised payment with hours of trying to get a check any way electronic mail however I'm really thinking of taking you to small claims court just to make a plant because $1500 is a lot of money to me. It is a lot of lying and running around to your customers and it is not fair and it's illegal really
iThinkiMadeAmis
Network Novice
Hace 2 años
Anyone got resolved their issues regarding this KEEP and Switch?
Timothy94
Newbie Caller
Hace 2 años
After reading all of these, I'm slightly relieved that I'm not going crazy. I've been told countless times that my rebate will come in 7 days via text. And guess what, it doesn't happen. You call back and get more and more frustrated/tired. Each call taking over 30 minutes to get to the right person and them to verify your account. It's worse than robbery, it's inhumane. Its torture. The patronizing overly polite techs on the other end just wasting your time. I vaguely remember a scam that Comcast pulled and was finally reported to the attorney general that resulted in a huge civil suit. What they would do is promise a promotion and when you went to redeem it, they would pass you around from department to department and then disconnect. I can only think of the managers / higher ups who schemed this and how sick and ultimately lonely they are.
Meetmp18
Newbie Caller
Hace 2 años
Scam don’t switch you will losses your current credit that you are getting now i am gone thru this process lost $2400 had to paid verizon to pay off device agreement
Dbursey
Newbie Caller
Hace 2 años
I'm having the same problem. I tried to submit the rebate online for 4 lines and it said I wasn't eligible. I called customer service and they submitted the claim for me and gave me a tracking number. The tracker showed I was approved but when I went back to check the next week, the page gave an error saying no promotion found. I called customer service and they said they would send a card in the mail because the website had an issue and didn't produce a virtual card. Waited 2 weeks nothing happened called back and they never submitted for the card to be sent so they said they had to do it again. I don't understand what the issue is. I should have stayed with Verizon
Srgarley66
Newbie Caller
Hace 2 años
Ranger1 wrote:

Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…

I am having the same problem I called to sign up for home Internet and when asked which phone carrier I was with he proceeded to try and offer me a better deal if I switched to t mobile I was offered the 200 prepaid card plus an extra 100 one because he kept running into issues and ended up like 2 hours on the phone doing this. Anyways my monthly bill was supposed to be 156 for 3 lines and my home internet. Well it's over 200 and T-Mobile is saying that there is no way they can give me that deal. I ported 3 numbers from cricket and signed a contract for 2 free phones and a free tablet that aren't really free I don't know what to do. I was switching internet cuz I was trying to cut my bills to make ends meet and ended up paying double what I was on my phones.
martin114
Newbie Caller
Hace 2 años
I’ve spent at least three to four hours on the phone with the T-Mobile rebate department and Northlane, T-Mobiles card service department and still have not received $500 in promotional rebates.
fireguy_6364
Modem Master
Hace 2 años
https://community.verizon.com/t5/Bring-your-own-device/Never-received-BYOD-rebate-notification/m-p/1694248

https://community.verizon.com/t5/Bring-your-own-device/Have-not-received-500-BYOD-Rebate-since-June-2022/m-p/1695666

https://community.verizon.com/t5/Bring-your-own-device/Bring-your-own-device-promotion/m-p/1693527
poyzenboyzen
Newbie Caller
Hace 2 años
I was also denied. This is a scam. After having a store rep personally walk me through the process of checking eligibility, and helping me pay off three Iphone 12's with ATT ($1500), the rep showed me how to take screen shots of the confirmations and told me the website to send them to. I did everything that was asked.
During this whole exercise I was constantly being skeptical, asking how this deal was possible, what are the catches, how does t-mobile make money, ect. I was thoroughly comforted throughout the whole process by the rep even though I was clearly nervous to spend all of that money at once to pay off the phones.
Then a week later I checked the website and I was DENIED! The entire reason I went to T-Mobile is because of this promotion. Beware! It is a shameless scam to get you in the door. I am marching myself to the store today to confront the employee, and talk to his manager. If they refuse to honor this deal, I am cancelling my contract and leaving bad reviews on every site. I can't believe the FTC lets them get away with that.
Vanbrock
Newbie Caller
Hace 2 años
I was with ATT and called T-Mobile. Their sales rep offered me a promotion that would pay off my remaining ATT equipment balance and also a promotion that pays $200 per line ported into T-Mobile. I went ahead and switched to T-Mobile and applied for the $200 Port in promotion no problem. Upon applying for the Keep it and Switch promotion to pay off the ATT balance of $636 I was told by the promotion department that they were non-combinable. So either the sales person was not trained properly or she told me anyway to incentivize the sale. Upon talking to customer service they pretty much told me I was not going to get the $636 and apologized. What a horrible way to do business and make customers suffer for believing their sales people. I no longer trust T-Mobile nor will I ever believe anything they tell me. I hate companies that do not stand behind what their sales people promise.