Forum Discussion
No monthly discount for loyal customers?
I asked for a monthly discount from a Tmobile customer service rep today and just to find out that they do not have any. He just advised me to go to this community blog with the hope that a Tmobile concerned personnel will pay attention to this concern.
My husband and I have been with Tmobile for well over a decade now, going on our 14/15th year. For some reason, even though we are not happy with the reception/connection service that they have, we have been with them for this long... i guess that is what you call LOYAL customers, don’t you think? That is, you stick with them thru thick ‘n thin. Being so, i was expecting to get a loyalty discount off of their monthly bill to make their loyal customers happy and stay longer.
It would be nice to see a line on their Tmobile monthly bill/statement that says, “Loyalty Credit”.
When should we see this?
Hola @magenta8266619
We greatly appreciate your loyalty! While we may not have a standard loyalty credit we can offer folks that have been with us forever (I do like that Idea) we often find ways to show our customers we appreciate them like what @snn555 posted. We appreciate your feedback on this and I will make sure it is heard.
Sadly, BOGO offers have changed a lot over the last couple of years. That V30 offer was one for the T-Mobile History Book of Awesomeness and I really would like to see more offers like that. Even if those types of BOGO (like the V30 BOGO) was for loyalty only. That would be a big incentive for customers to stick with T-Mobile.
How do we get these special incentives cause I have been with T-Mobile since 2001 and have yet to get anything for loyalty
Hey folks....
Do you like your service, does it work where you live, work, and travel?
Does customer service resolve your issues?
Are the devices you want available?
Are you paying less for service than you would elsewhere?
If yes, then you are being loyal to yourself.
If no, then you are doing your own self wrong.
You can get a device anywhere, usually cheaper, unlocked, even pay for it monthly with credit card promos.
It's on the user to research options.
Are you really looking for loyalty discounts from T-Mobile?
If you had a business of your own, would you give out discounts and FREE stuff to your loyal customers? Probably not.
This is a business after all, the company want to make a profit. T-Mobile is not a Not for profit company.... Look for deals on T-Mobile website, if you were a long time customer... did you miss all the free lines they have given out to customers? I have 3 free voice lines and I have many promotional discounts and free services that was absolutely free from T-Mobile and I have been a customer since around 2008. I save approximately $3,500 per year with all of the discounts and benefits. How's that for being a loyal customer!
How come you have not taken advantage of the many T-Mobile free items and services ?
You can try the T-Force Team. What you are asking doesn't sound unreasonable. You can get in contact with them through Facebook or Twitter. They have the ability to offer you a better plan.
I've been with Sprint since 1999/2000 The customer service has already proven its worse with T-Mobile and it's only been few weeks for me. I had a business account and didn't want to lose that to switch but somehow I ended up with downgraded service and lost access to business account perks. I'm thinking of returning the 2 iPhone 13 we just bought and got to Verizon. We have 30 days to cancel and get full refund
