Oops, no experts at all and YES a 'SNAG"

I finally got it to work via a tier 1 & 2 ‘expert’. 
 

I had done things they way I was supposed to do them: I paid my bill, signed up for the program that required 50% of previous phone paid. Everything checked out. What those 'experts' said was they weren't fulfilling orders as they didn't have phones. I'm sure others that paid outright or were new probably got them, but I wasn't one of those. I just got hassled and wasted a ton of time trying to make it happen as I really do not like the iPhone 13 Pro Max as it feels like a 5lb weight. <~ that's the only exaggeration in my posts. I'm switching to the lighter 14 pro. Sounded easy but NO. It's definitely made me rethink my 7 consecutive years with T-Mobile and another 2 previously. The amount of condescending 'experts' drove me nuts. I'm glad it's done and I'm definitely dropping the programs and extra costs as the hassle was too annoying. I am a sucker for the new cameras on phones but this experience was really irritating. 

Oh man! @tecnopagan It looks like you are putting in a ton of work to get something done. We never want anything to be that hard. I have reviewed your posts a few times and have a couple questions because I don't like to assume anything. I don't have access to accounts here, but I do have a few tools that are useful and worked in the team of experts for many years, so I like to think I have enough knowledge to point you to the right resolution without too much running around. 

I know you are getting an error message on the website and when you try to have an expert do the action for you, they are also running into errors and are unable to complete the task.

1. You reference Jump, so I think that means you are trying to upgrade your phone, right?
2. Do you have Jump (24 month financing) or Jump on Demand (18 month lease with a purchase option price at the end)? 
3. How long have you had your current device on the payment plan?

I may have more questions after you share these answers, but let’s start there :) 

tecnopagan wrote:

that’s funny, but OMG thank you so much for that information. I was hoping enough posts would get a moderator. I guess it’s like calling , chatting, texting , or visiting a store —— a waste of time. 

enough posts back to back flags you as a spammer to the Mods..so technically yes..they WILL see you...but not how you wish to be seen by them lol.

This will get you a mod. @HeavenM 

that's funny, but OMG thank you so much for that information. I was hoping enough posts would get a moderator. I guess it's like calling , chatting, texting , or visiting a store -- a waste of time. 

Unfortunately this is basically a user to user forum with some tmobile moderation that don't have account access. I've seen that some people gets some help on the Tmobile reddit forum, some people who say they are reps frequent that board.

I might do that as nothing else has worked and I know there are more people out there that are dealing with this. So far a 60$ apology credit because an expert told me I'd have success if I drove to a store that was in another town.1 hour drive round trip.  The store suggested I go to Apple. I mean wow, it's been one bad suggestion after another and some are ridiculous like go to apple. 

You don't really need a Facebook or Twitter account to message them. I don't have either but used it once to ask a question. I believe I just needed to verify my phone number.

I asked several times for the alleged supervisor to give me a number where I could get help, he would not ask anyone else. 

Yes, that was 2.5 hours today with a tier 1, 2, and maybe a 3 named Ronald. I'm sure it's hard to believe but I have been dealing with this since the beginning of October but the past 2 weeks I've spoken, live chat, driven to two different stores, and allegedly dealt with 2 tier 3 or higher. The best responses I get are from taking their text surveys and responding with a zero on every category. That gets the attention, but still no resolution. 
this is one of the biggest customer service fails I've had and by far the worst experience with T-Mobile. I used to be a fan as the prices were lower and the service was good, it's just not the case anymore.