Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talkin...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
I noticed mine stopped working after a month where I was inactive to have the tablet repaired. I have since repaired the tablet and attempted to log into the site. The site keeps saying they are "improving my experience" without doing anything beyond saying that for months. I replaced the SIM to make sure that was not the issue and the account shows as active. The store employee found my account and verified it was still in good standing. I guess I have to call AGAIN and listen to someone read prompts from a screen without any clue what question they are answering...
P.S. I would give support more credit, had the first representative not told me I needed to provide him the full SIM number or he couldn't answer me, only to have the second one tell me I could simply walk into a store to update my SIM.
