Forum Discussion
Sprint App
Hey! I'm writing this because as of the past 3 weeks my Sprint App is no longer working. Ever since I added a second phone to my account it doesn't allow me to view my bill, or even edit my profile anywhere (website or app). The My Sprint app on both devices only show the current device and says to view billing I need to be on the owners account but I am the owner for the account and when I try and create a new account to make me the owner it doesn't work. I still don't understand why I can't just be a T-Mobile customer instead of Sprint by T-Mobile because nothing seems to be working anymore.
You might want to reach out to Customer Care at 611 or to T-Mobile via DM on Facebook or Twitter to see if the PAH was assigned to the wrong line. This can be an issue when coming over from Sprint for some reason. Usually when one of the other lines is ported in before the PAH number.
fireguy_6364 wrote:
you are the primary account holder for the account correct?
Yeah, I've been the main account holder from the beginning. Nothing has changed on my end except for the second phone and anything they did backside on the Sprint App.
you are the primary account holder for the account correct?
fireguy_6364 wrote:
interesting. i did this a couple years ago and dont remember running into this.
It seems to have started when I added a second line to my account. Even support over the phone can't help much, they insist it's a upgrade to their system that'll be complete at the end of July but I can't even edit my address or anything
interesting. i did this a couple years ago and dont remember running into this.
fireguy_6364 wrote:
and your sim card has been switched to the TMO sim card and not still the Sprint sim card?
Yeah they both have the new TM SIM cards inside the phone but like I said, when I try and make a profile or even do the community forum it sends me to sprint
and your sim card has been switched to the TMO sim card and not still the Sprint sim card?
It's practically the same although I think it's a little easier to traverse. Makes everything easy to find, except for now when both are having an issue
How is it on a desktop? I never use the Tmobile app only use it through a browser.
gramps28 wrote:
Have you tried deleting the app and then do a reinstall?
Hey! Yes, I've tried looking for updates on the app and reinstalling it. It even does it on the website. I have to click though like 5 pages to even see my bill and it won't allow me to edit my plans or profile on the website nor the app.
