Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hola,
I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.
Introducción
I had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that.
The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it.
The Problem
T-mobile kept my autopay still going, and my bills keep coming every month, even though I don't have service with T-mobile at all. They charge my card every month. It's been 4 months since cancellation, and I am still getting my full bill every month. I don't even have my account anymore. Because my account is canceled, I am not able to login to talk to someone about it online.
Customer service on the phone is not understanding the problem, no matter how hard I try to explain it. They keep asking irrelevant things like why did I cancel my services or did I move my number to a different carrier. Who cares? They see that the account was cancelled in October. They see that I have been charged in November, December, January, and I just received an email saying my February one is coming up. Yet they are unable to see why it's a problem that I keep getting billed despite having no service with T-mobile. The last rep I spoke to tried to explain how these recurring bills are covering old months, which is ridiculous. I only had service for 2 months, both paid for. And I have been charged for 6 so far.
Since I couldn't speak to someone who could help me, I disputed the transactions with my credit card, and won. But now T-mobile says I owe them $480 (4 months), and they aren't letting it go, but they aren't explaining what I owe for. And they seem to have no intention of stopping this recurring charge.
I don't want to keep arguing with them over this. It is very time consuming and frustrating. And I definitely don't want them to falsely report a delinquency to the credit bureau. It's ridiculous that they keep my card on file and keep billing it after there is not even an account to bill. My bank agrees and resolves in my favor, but T-mobile is still coming after me for money I do not owe.
Can anyone help?
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I have the same experience. I called customer service to cancel my account. They said they could not cancel right away and that I have to wait for another department to reach out to me. A few days later - Nov 23, 2021, I received a voice message saying that my T mobile account has been cancelled and that I no longer need to do anything. However, they are still charging me on the months of December 2021 and January 2022. I agree to doing a class action suit against T Mobile!
I am dealing with the same situation. I switched over to another provider in July 2020, ported over the lines, paid for a promotions since I canceled before fulfilling the promotion - which that part I totally understand. I confirmed with the agent that after paying all these extra cost that there would be no more charges and he confirmed no more charges would occur. It's no December and I have called T-mobile at least 6 times asking them to stop the auto payment and that i would like an email sent that confirms my discussion and they said they would not be able to send me anything but would notate it. I called my AmEx to tell them to no longer accept any charges from T-Mobile…. so it's $654.00 I filed a dispute with American express and the investigation resulted in a credit for the T-Mobile charges. However, now that they can not process a chargeback to AmEx they have sent me a letter stating they will send me to collection in 10 days if payment is not arranged. This is a very unfair and deceptive sales and servicing practice to keep charging people and not even investigating all of these complaints. This is not only deceptive and unfair but its fraudulent!
We switched over to another provider, got our numbers transferred and all services canceled and I am getting charged on auto pay still by t-mobile. My wife called the customer service phone line and they told her they couldn't cancel auto pay without our pin even though our account is closed and we don't owe any money. As if we are going to call customer service and cancel auto pay for closed accounts for accounts that are not ours. Why would we do that and why would it matter if we did?? This is insanity.
I'm dealing with the same issue, it's now been over two months and nothings been resolved. I submitted a complaint to the BBB & let my attorney general be aware of this issue.
I am also facing the same problem now. I cancelled my magenta family account on August. Paid $284.67 for the last billing cycle on September 13. Then again on October 13 even when my account did not exist because I cancelled it, I got charged $312.17 out of nowhere. I called 611 and they themselves didn't even know where that charge came from and issued a refund and told me to wait 3-5 business days. It's been more than 2 weeks, when I still didn't get the refund and called TMobile again now they are saying that the charge was valid, couldn't give me any clear idea why so. This is very frustrating and as a college student I barely have the time to deal with this charges for no reason.
We are being charged monthly after terminating contract with with T-Mobile three months ago.
Why did we terminate T-Mobile? Before they merged with Sprint, we had excellent service. When they started to decommission Sprint cellular towers, our service was gone. NO bars!
Employees at our local store, that we partied with on Tuesdays, knew their service was going to HE||.
Nobody at T-Mobile can understand English and they definitely do not understand why we are still being charged. This is a sign that America is being flushed. United We Stood. In God We Trusted. DJT Won.
tmo_mike_c wrote:
We wanna see that you get help with this. On this message forum, we don't have account access. I understand that you've called before, but you can reach out to our T-Force folks through our social media channels on our Community-2153. They're a great group and can take another crack at giving you more help with this.
how do you get a hold of T-Force?
I canceled my service July 2nd, 2021 and they took out $531.33 for my final bill a month later AFTER I CANCELED! They will not refund me the fund because I was on auto pay which is a joint bank account and it wasn't my money. I canceled everything but then when I called in they said they was going to refund me the funds and it never happened so I called back and they said it was denied. And said I was still on auto pay after I canceled and the rep. then she canceled it. Well I didn't feel comfortable with that that that's the 2nd time it was canceled and it wasn't, so I had to cancel my bank card. And they still wont return the funds. I have a dispute with them through my bank and reported them to BBB.
Oh man, I'm having the same problem. Got into some business plan that was supposed to be $80 - they kept charging me $130. Every month I called in to get the bill straightened out. The third time I went to TMobile, paid off my phone and cancelled my plan. Then I switched to prepaid - $50 a month. I paid the first month at the store, now I see in my bank account they auto billed my account $130 for the plan I CANCELLED. This is obviously a standard business practice at T-Mobile - there is no way it's happening to this many people as some sort of mistake.
Reported to Better Business Bureau as a scam.
