Forum Discussion
theft of personal data
Has anyone heard anything from T-Mobile about the massive security breach - due to the company's extreme carelessness - causing theft of customers' data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years. I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do. Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe?
Ben ChildFund wrote:
Thanks for the link. For some reason it is not visible anywhere when I log on to my T-Mobile account. Even a search using terms like "customer data stolen" and "data breach" came up with nothing. Probably just bad site design. Also in the newspaper articles I read T-Mobile officials were quoted saying that they were contacting the customers whose data was affected. Since I haven't received any message from them does that mean I was one of the lucky ones, not part of the breach? Besides venting, part of the reason for this post was to see if any other customers had heard from them directly.
yeah their site is a bit odd when it comes to stuff like this..
an add on for those wanting to jump to another carrier..att was just hit a couple days ago with the same thing..
kncarter3 wrote:
My debit card was compromised and I’m wondering if it was from this data breach???
is your credit card linked to TMO?
kncarter3 wrote:
My debit card was compromised and I’m wondering if it was from this data breach???
Not only was my card compromised for over a $1100 of flight and AirB&B charges, this week someone walked into a T-mobile store on Flatbush Ave. in New York (I live in the DMV area) and changed my SIM reference number.
It took me a while to figure out why I couldn't make or receive calls. I couldn't even use T-mobile's 611 to get hold of them. I had to use my house phone to call, which of course meant waiting for about 20 minutes on endless T-mobile commercials. I also texted them. Thank goodness the call was answered eventually. After some cycles talking to a service rep who couldn't verify my identity via sending me a text (Note: you can't receive texts either once your SIM card reference is compromised).
Luckily my email service was still intact. At this point me and the rep were still bewildered. She then escalated to a network guy who was quick in identifying the issue. He even sent me a store receipt of someone with my name authorizing the SIM card switch and paying $10 in cash from the Flatbush store.
Needless to say the alarm bells went off. To his credit he call the store manager immediately. The store sales rep was not working that day, but he assured me that this was a significant issue and would generate an investigation. He also reversed the SIM card change and I was once again able to make and receive calls. I was also assured that there didn't seem to be any extra charges to my account.
From the credit card compromise, and the subsequent need to be issued a new card, I still continue to receive notices from creditors that my registered card is failing. It's difficult to remember all of my automatic payments. The monthly ones were easier than the annual ones, of course. I received a mildly threatening one the other day that hinted that although I have been a good customer for a million years, I should fix the problem quickly and not to bother returning the shipped severed horse head and pillow.
To make matters worse, yesterday I received a T-mobile survey wanting to capture my experience at their T-mobile store. I tried giving them a big fat "0" and explaining why, but they persisted in questioning me further. No matter my responses, they thanked me for taking the time.
Beyond the apologies, my expectation from T-Mobile is simple. Offer me one of those iPhone 13 models and six months credit and I'll continue to be your grateful customer for another 17 years. Is that really too much to ask for? :)
Got my credit card use only for Tmobile payment hacked, last payment on 1st week of Sept. Found out today CC company declined a fraudulent charges at a website I don't buy stuff at. Found the McAfee claim link, put in my email and phone #. Got a message saying number already submitted, even though this is my first time did. Call TMobile rep, said I have to call McAfee at 1-855-223-8057 to figure this out. Conveniently McAfee is having 'technical difficulties' and asked me to call them back in 1 hour and then hang up on me. I've been TMobile customer for years but it seems it is time to change to Verizon. Dealing with 1 incompetent company is stressful enough, now dealing with 2 incompetent companies (TMobile and McAfee) is a deal breaker.
Just got the text tonight as well. Tried calling many times but NA. Account protection online is NA too. Stopped by the shop but no one there was helpful either. Changed my PW. Any other tips?
Now I have gotten that same text message below, came late Friday evening. I wonder if someone is monitoring the posts here.
My debit card was compromised and I’m wondering if it was from this data breach???
Contact fair shake if they don’t give you any resolution then credit protection after the leak
This is not the first one. Private data is leaked again first time was 2015
Their “security” was weak and easily compromised
