Forum Discussion

Roaming Rookie

4 years ago

theft of personal data

Has anyone heard anything from T-Mobile about the massive security breach - due to the company’s extreme carelessness - causing theft of customers’ data? I have learned about this only from news medi...

t-mobile

mchammer_girl

Newbie Caller

4 years ago

Got my credit card use only for Tmobile payment hacked, last payment on 1st week of Sept. Found out today CC company declined a fraudulent charges at a website I don't buy stuff at. Found the McAfee claim link, put in my email and phone #. Got a message saying number already submitted, even though this is my first time did. Call TMobile rep, said I have to call McAfee at 1-855-223-8057 to figure this out. Conveniently McAfee is having 'technical difficulties' and asked me to call them back in 1 hour and then hang up on me. I've been TMobile customer for years but it seems it is time to change to Verizon. Dealing with 1 incompetent company is stressful enough, now dealing with 2 incompetent companies (TMobile and McAfee) is a deal breaker.

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Has anyone heard anything from T-Mobile about the massive security breach - due to the company's extreme carelessness - causing theft of customers' data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years. I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do. Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe?

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