Forum Discussion
tmobile usage details is missing
my usage details is missing, nothing comes up when I click on usage. unable to see my text or calls
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 Doing my happy dance as I type this LOL
Same here. Worked 3-4 hours ago.
I’m having the same problem
Yep. I am having the same problem accessing usage details here in Florida.
So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems.
Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.
No usage detailed information about calls or texts for TWO MONTHS. WHERE IS T-MOBILE CUSTOMER SERVICE??
72 hours later from fixitmistys post and usage history is still not visible.
edoogma wrote:
72 hours later from fixitmistys post and usage history is still not visible.
I have same issue for 10 days. Finally today they give me a real answer: " THIS SERVICE IS NOT MORE AVAILABLE IN T MOBILE". You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !
Short codes are useless. I can see usage totals but when I click on detail it shows last cycle's data.
magenta6835280 wrote:
No usage detailed information about calls or texts for TWO MONTHS. WHERE IS T-MOBILE CUSTOMER SERVICE??
Ive had the same problem but only this month if stops at 2/9 for some reason and my service has been so crappy
ValeCT wrote:
edoogma wrote:
72 hours later from fixitmistys post and usage history is still not visible.
I have same issue for 10 days. Finally today they give me a real answer: " THIS SERVICE IS NOT MORE AVAILABLE IN T MOBILE". You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !
Well, I can see why they haven't been forthcoming with this major news !!! I'm shopping for a new carrier.
