Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
maple2 wrote:
SCOLCLASS wrote:
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
Same here - we are 11 days into the current billing cycle and nothing beyond the last cycle is reflected. Why does this take so long?
Also, when I spoke to support the response is too say this NOT a known issue. At least tell people upfront there is a 2 week lag time.
Sounds like coporate two step.. 30day and no real update or time line. This make continue use of tmobile as my carrier of over 20 years time to shop alternatives.
Heaven M needs tobe replaced
Still not working for me.
Mine is working, noticed it last night, and still working this morning. However, the timestamps are 3 hours behind.
Ishmael wrote:
Mine is working, noticed it last night, and still working this morning. However, the timestamps are 3 hours behind.
The time stamps for texts have always been in pacific time
Usage is now showing for me.
@AngryMama Let’s not push it 🤣🤣🤣
My usage data is back to normal. Thanks for all the help.
Well not sure having it update is good enough becuase the data is actually not even accurate. over 100 text messages from 3 diffrent numbers does not even show up !! ..perhaps i should just go bck to verizon
