USAGE DETAILS NOT UPDATED

Same problem a year and a half later.  Can not access usage data. 

SCOLCLASS wrote:

My usage nor Digits has updated since my last cycle Jan 28th 2023.  I called and was told they were working on some technical issues and to check it in a few days.  A week later and it still is not updated.  Anyone else had that problem? 

Same issue with me

@EIrv Wow smh.. Did u call them ?

So my new billing cycle started today.

Now, when I log in to the Tmobile website and go to Usage (top left), the page that shows is 'Usage Overview' with NOTHING on it. Not even the past billing cycle details are available. 

In the Tmobile App, when I click on Account - Plan and Usage Details - Usage, it shows the totals for the new current cycle. Then when I scroll down and click on 'View More Usage Details' it shows the Usage Overview page, with NOTHING, not current cycle not past cycle.

Then when I go back to the Usage page, and click the ‘Show Usage Over time’ under any of the lines, the “Current” total is correct (let’s say 10 SMS), but the Jan total (last cycle) ALSO SHOWS 10.  

WHAT A BUNCH OF CLOWNS

Does anybody have any more info on this issue?

The usage details for the current cycle has not been updating for over 1 month now. I only hear "We are working on it", "We will call you back" (which it never happens), "We will send you the call log of all your lines by email"  (which it never happens). It is like nobody cares that customers need to see the current cycle details.

I always hear, "There is a ticket", "It has been escalated", "It will be fixed soon". Many words and ZERO action.

Such a big and powerful company, with so many resources, knows there is an issue that customers need fixed and months go by and nothing is resolved. It shows that solving this issue has no priority at all. 

It is frustrating, and I don't understand how TMobile is not ashamed of such a poor performance to solve issues affecting the customers.

To hear "We are doing our best" when actions show otherwise is ridiculous. It does not take more than a month to fix a problem on a website when supposedly a whole team is working on it.

Then the customer service representatives act like they have no idea of what is going on and try to give me fake solutions which they know clearly are not going to work. I feel they are insulting my intelligence and have no respect for my time.

I am tired that no one takes accountability for this problem and no one cares about fixing it in a timely manner. 

There is no acceptable excuse for this issue not being fixed in over a month.

MLee33 wrote:

@Jerry59 Call log, like in our call history on the phone ? Are u serious 🧐.. No, is there anywhere else we can escalate this to ?

you can either call TMO or contact them through Facebook or Twitter..through the site here its primarily peer to peer assistance with a handful of admins/moderators to keep the site in order..they do not have account access.

Gram7 wrote:

If this is a known problem or they have done away with the call and text detail why not just be upfront about it.  I called to ask about it earlier this month and was told that it would take a couple of days to get the info uploaded.  Then I was asked "WHY" do you need this information.  Is that really any of their business?  

did you miss the highlighted post marked as the answer on the very first page?

partywithmyphone wrote:

fireguy_6364 wrote:

Gram7 wrote:

If this is a known problem or they have done away with the call and text detail why not just be upfront about it.  I called to ask about it earlier this month and was told that it would take a couple of days to get the info uploaded.  Then I was asked "WHY" do you need this information.  Is that really any of their business?  

did you miss the highlighted post marked as the answer on the very first page?

We all saw it. The problem is the issue is NOT solved. There is NO timeline for when it will be fixed. Will it be days? Weeks? Months? It's already been over 30 days. The other problem is many T-Force reps are saying exactly the opposite of the rep in this thread. Customers are confused and frustrated and I think a timeline would assuage their concerns. 

one of the main reasons i deal with the facebook/twitter reps instead of the call in agents.

the admin posted the info she was passed...she is neither the one working on it nor the one in charge of it..nor in charge of what the call in agents are saying however she is passing all the things being said by them up the chain of command to get looked into/handled...all she can do is pass along what she can when she can.