Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
- partywithmyphonChannel Chaser
No usage data since 1/27 - Ugh, please fix this T-Mobile!
- Andres20Newbie Caller
partywithmyphone wrote:
No usage data since 1/27 - Ugh, please fix this T-Mobile!
The issue has been resolved
- TXUser99Channel Chaser
It started working for me again late in the afternoon today
- IshmaelTransmission Trainee
@partywithmyphone: Thanks. Guess I never noticed that before :-(
- MLee33Transmission Trainee
Is the usage showing now, for others ?
- TaichXRoaming Rookie
Contrary to comments on other threads here on the community, the problem is still not resolved in that my usage from the last billing cycle is missing!
So, I now have current usage, but a whole billing cycle of usage is still missing! - robroma123Roaming Rookie
Although grateful that it's business as usual with our accounts, isn't anyone else curious why a multi-billion dollar company took 5 weeks (in my case) to fix this? Would anyone settle for their cell phones not working for 5 weeks? For those folks who are relying on that usage data to do client billing, or just check to see if you're within your allotted data allowance, this was more than a slight inconvenience, and I believe TMO should give us all an explanation. It's the least they can do, no, really!
- HeavenMAdministrador de la comunidad
TaichX wrote:
Contrary to comments on other threads here on the community, the problem is still not resolved in that my usage from the last billing cycle is missing!
So, I now have current usage, but a whole billing cycle of usage is still missing!Hey there @TaichX While the overall issue has been resolved, it is still possible for there to be one-off errors. The previous month usage details usually disappear for about three days after the bill cycle closes, so you may want to make sure that you are not within that time window. If you have logged out and cleared your browser history and still have missing information, then you would want to reach out to our care team to follow our normal troubleshooting flows to get that resolved.
- JrsycollRoaming Rookie
HOORAY
My usage is FINALLY showing daily updated results. Maybe next step showing actual times based on your location.
" Fingers crossed" I don't understand how phone calls are in my time zone but messages are not ?
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