Forum Discussion
Visual Voicemail "detected a new SIM card"
I've had my phone for over 7 months now and every time I try to log into Visual Voicemail I get the following message "We have detected a new SIM card and are confirming your account status. Please c...
I have been having the same issue after getting a new Samsung Galaxy S22 this week to replace my lost Samsung Galaxy S10.
I fixed this on my phone by doing the following (in order):
-
Be sure the Visual Voicemail App is closed.
-
Settings>App settings>visual voicemail>Storage, Clear Data
-
Settings>App settings>visual voicemail>Permissions, enable all permissions. I granted all permissions. Perhaps they are not all needed but I have not gone back to see if any of them can be removed without upsetting Visual Voicemail again.
