Forum Discussion
Where's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?
If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. They're another great option for folks that aren't able to call.
Well, it's Nov 2019 and there's still no option. I'm trying to order a new phone and I have a question - but without the chat, I'm stuck. Because I CANNOT receive a call back. On Account I need a new phone.
And Facebook is blocked at work.Looks like it might be temporarily unavailable. You'll want to call or use the social media options to get more assistance.
This does not work it brings me to a new page and only gives the option to call no matter what link for contacting via messaging i use. Message support is not available.
where is the technical support? the chat is not working
If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. They're another great option for folks that aren't able to call.
Last Saturday afternoon I called CS (611) for help to do the settings in Access Point Names in a recently purchased V30. The first rep sent me in the TECH Dept. The rep there was a phenomenal help! We went through that aprt of the phone's settings that I did not do correctly. Later in the evening I attended a church that I had no LTE access, but I got 4 bars of GSM. I am a caretaker for my wife, and I need the phone in case she would have any problems. Now I have a phone that shouldn't be any problems.
I lost my phone
