Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.
It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.
So far I have tried:
- Changing to the stock texting app (I normally use Mood)
- Clearing the text app cache
- uninstalling and reinstalling Mood
- changing the SIM
- T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)
- full factory reset
- Confirmed APN settings
- Bought another damn phone.
Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them.
I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later.
These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters.
Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol
Solutions?
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
I'm having the same issue, and have called customer service twice and have spoken to tech ops. I've given specific instances, with phone numbers and times, and have found TMobile doesn't have record of the messages coming in.
Still haven't heard back.
Same here! My wife and have have recently seen this first hand on one of our family group texts along with a couple of other group groups texts. Now we are really considering moving back to Verizon and paying a little move for reliability.
Same thing's happening to me. It's more than annoying, it's horrendous. Seems like it might be a breach of contact too. Has anyone found actual solution yet or do we all just need to fire T-Mobile en masse?
Any luck yet @stjp? Same with the phone calls for me. The phone could be in my hand at the time and nothing! Also very random. Not on certain days, certain people, etc.
The only thing I've come to learn on my own is my phone doesn't have band 12, but this issue still makes no sense as that shouldn't effect texts and calls, I don't think. Seems like it would make my data work better in certain buildings and allow me to to voice over LTE which I didn't even know was a thing.
I am having the exact same issues described here! Random texts not received & or not sent to people. Not consistent. Like just a few texts don't go through. and then screenshots of the texts verify that there are messages missing right after. Not usually MMS. small texts such as "whats up?" This has caused me many missed connections and frustrations. Also I experience people telling me they called, but I have no record of a missed call and no ring.
PLEASE HELP FIX THIS I DO NOT WANT TO SWITCH CARRIERS BUT THIS IS A REAL PAIN AND HONESTLY I EXPECT BETTER FROM T-MOBILE.
No, I did not receive anything and now I am also having an issue where people call me and it goes right to voicemail with no notification of a call.
I already contacted TMobile before making this post and to be honest this has caused so many complications I'm ready to switch to another carrier. Thanks to everyone who tried to help.
Happy Monday, @crw924!
Just checking in to see if you've had an update to the ticket that MC recommended you file last week. It generally takes about 72 business hours for our engineers to begin investigation so there should be some notes as to what's going on. You may need to Community-2153 if you haven't heard anything back yet.
Have you gotten an updates on it? Sorry it's still going on but there's usually notes from the engineering team with a status.
Thanks for opening the ticket. The problem still has not been resolved.
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
