Forum Discussion

loudlibrarian's avatar
loudlibrarian
Newbie Caller
Hace 2 años

Samsung Galaxy 22 Ultra issues

We have a Samsung Galaxy 22 Ultra that we ported over from AT&T a month ago.  We have "No Service" with T-Mobile.  No one can help us with our situation.  I've spent a month on the phone with everyone at AT&T, T-Mobile and Samsung to no avail.  I know I can't be the only one having this issue as I've seen a lot of similar complaints on the internet.  Since no one at any of these companies can help, does anyone have any hacks I can try that worked?  Or am I just screwed?  I can't afford to pay for another phone and I certainly can't bare another 60 hours on the phone with customer service or tech giving me the same suggestions.  I can't afford to buy another phone and my son, who's epileptic, needs a usable phone.  It's new and not damaged by the way.  Anyone out there in the universe with the same issues?  Our phone is either locked and not working, unlocked and not working, SIM card issue...tried all the standard canned responses.  If anyone has had an issue with porting to a new carrier with a Samsung 22 phone, please help us with any hacks that have worked for you (if any). Gracias.

samsung
sim
sim issues
Sim not supported
asistencia
t-mobile
desbloquear
desbloquear dispositivo
unlock fail
  • syaoran's avatar
    syaoran
    Hace 2 años

    If your device is SIM locked to AT&T.  You can reach out.to them and see if they will SIM Unlock.it.for.you.  They may have a set of requirements to meet before they do so.  Another option would be to visit.your local cellphone repair kiosk and have them SIM unlock it for you.  There will be a fee to do so but.it will pretty much get done within 10 or so minutes. 

    It's understandable that you don't have the money to spare to buy a new device.  However, Samsung and T-Mobile are currently offering up to $1,000 trade-in towards an s23+ or an S23 Ultra.  If the plan you are on meets the requirements, that is a big chunk of.the cost of the latest and greatest Android line of devices with the remaining balance potentially spread over a 2 year EIP.  

  • tayjay27's avatar
    tayjay27
    Network Novice
    Hace 2 años

    I was with Sprint for 2 years. Switch to T-Mobile. Within a year T-Mobile gobbled up Sprint. Other than Sprint I believe I've been with T-Mobile for 5 years or more. My average monthly bill runs $300 with four phones and two wireless camera systems with their own data packages. All my bills have been on time for the entire 5 years I've been with T-Mobile.

    Out of the blue my wife 22 ultra started heating up real bad and the screen would turn off and turn on randomly. No physical damage to device whatsoever. I called to see what I could do about it and I was told there was a four to six week back order to replace the 22 ultra. I told them I can't wait that long because it's a business line. And that I would just run it through my insurance instead of warranty. I was put on hold 10 minutes later they were sending me out a new phone to my house and it was an upgrade to a 23 ultra. And I was just requested to mail the 22 ultra back with no return package or anything. So I returned it. 4 weeks later I get $1,000 charge on my bill because I guess the screen got messed up during shipping. I spent almost 17 hours on the phone with T-Mobile and the way this was supposed to happen I was supposed to take this phone to a store and turn it in to receive my new phone but T-Mobile just decided to send me the phone to my house. And because the phone got broke during shipping I'm responsible for $1,000 and I had to cough that up and basically mess up a lot of other payments I have to make just to keep cell phone service running to make this $1,000 right. Keep in mind I offered to run this through my insurance and I would have paid $100 for my insurance to replace the phone. T-Mobile decided to send me a phone and have me send mine back and it gets damaged during shipping and now I'm screwed out of $1,000 with T-Mobile should have followed protocol and had me bring the phone in to their store which obviously it would have never got broke during shipping if they would have done that as far as I'm concerned T-Mobile stole $1,000 from me and I'll never forget that.

  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 2 años

    If your device is SIM locked to AT&T.  You can reach out.to them and see if they will SIM Unlock.it.for.you.  They may have a set of requirements to meet before they do so.  Another option would be to visit.your local cellphone repair kiosk and have them SIM unlock it for you.  There will be a fee to do so but.it will pretty much get done within 10 or so minutes. 

    It's understandable that you don't have the money to spare to buy a new device.  However, Samsung and T-Mobile are currently offering up to $1,000 trade-in towards an s23+ or an S23 Ultra.  If the plan you are on meets the requirements, that is a big chunk of.the cost of the latest and greatest Android line of devices with the remaining balance potentially spread over a 2 year EIP.