Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service...
tidbits wrote:kasave wrote:tidbits wrote:IF the was a warranty exchange it may have been a refurbished Reseller Flex phone. That means the device isn't in T-Mobile system to unlock. It's one of Apple worst policies.
No carrier will put the IMEI in their system unless someone from the right channel tells a carrier it belongs to them. This is to reduce fraud and theft. https://swappa.com/faq/answer/us-reseller-flex-policyAssuming it was warranty exchange (which was not). The lock says it's locked by T-Mobile. I asked that question to 3 reps and supervisors, crickets, no answer. Why is it locked by T-Mobile and they are not able to unlock it. If it is a Flex phone and it locks with the first carrier it means the first carrier was T-Mobile, so T-Mobile has to unlock it. Please correct me if I did not understand your comment.
Do you have the receipt of the device. IF you bought it from T-Mobile directly then you should have the receipt in you account history,
I do have the receipt here. The receipt T-Mobile had under my account. They sent it in one of my calls to my email. And it has that other IMEI (not the one I have right now).
