T-Mobile Not Unlocking my Phone

syaoran wrote:

gramps28 wrote:

kasave wrote:

kasave wrote:

I just ran both IMEI by Swappa and all good. T-Mobile on the other hand, is giving me a warning note on the "ghost replaced" one (the one showing up in the purchase receipt in March 2021) saying the following: "We can't confirm that this device is unblocked. Please contact the original wireless carrier for information about the device's status."

“contact the original wireless carrier” lol, that’s the one I “supposedly” bought in their store based on the receipt.

It sounds like someone swapped your phone out without you knowing but I'm sure that's highly unlikely.

Try TForce

I have seen the odd s am years ago with another carrier where a person purchases a phone, returns it within the buyers remorse period, and has actually swapped out the device, making it look like it was never removed from the box.  I don't know if this is the case here but that is why I think T-Mobile should at least blacklist the device this person doesn't have and check to see if that IMEI of the missing device shows up on another account.  

This is what I think happened. I have the box right here and it has that old IMEI different from the one I have in my phone. T-Mobile store put a used phone a new box and sold it to me. How wonderful is that.