T-Mobile Not Unlocking my Phone

Cybercrime wrote:

kasave wrote:

TForce and HeavenM just got back to me confirming my phone was unlocked yesterday but it still shows as locked in Settings. I will be performing the steps they provided for a reset and using a different carrier SIM card and let you know how it goes. Gracias.

I have been getting the same as you. 
Tmobile lies

Hola @Cybercrime Unlocking devices has historically been a pain in the neck so many changes have been made to try and make the process easier. I would love to help in any way that I can, but we don't have access to account details. I need a bit more information about your situation specifically, so we can work together to figure something out. 

1. What is the make and model of the phone you are trying to unlock?
2. Where and when did you purchase the phone?
3. Did you have it active on your account for even one day or did you buy it to use on another person’s account?
4. What steps have you taken specifically to unlock your phone? Did you go to the unlock app, settings on the phone, called to make the request?

The answers to these questions will help us fully understand where you are in your unlock journey and what next steps are needed. 

Thanks for sharing 😁