Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
iPhone 14 pro max. Magenta. Spent a week in S India in areas where Tmo map shows coverage. Have data in some places. Never when phone says 3G, only when LTE. Last 12 hr next to Cochin airport I have been able to download 100 MB in 10 hr…that's 0.003 MB/sec. Basically useless. I'm switching back to buying local SIMs bc Tmo international roaming is unreliable and mostly barely usable.
Brh wrote:
iPhone 14 pro max. Magenta. Spent a week in S India in areas where Tmo map shows coverage. Have data in some places. Never when phone says 3G, only when LTE. Last 12 hr next to Cochin airport I have been able to download 100 MB in 10 hr…that's 0.003 MB/sec. Basically useless. I'm switching back to buying local SIMs bc Tmo international roaming is unreliable and mostly barely usable.
Umm, you’re using a roaming carrier in India. While data exists, it is typically ‘at best’ slightly better than 2G speeds on standard Magenta plans
Planes Magenta®.
Las llamadas, incluidas las llamadas por Wi-Fi, cuestan $.25 por minuto (sin cargo para llamadas Wi-Fi a EE. UU., México y Canadá). Up to 5GB high-speed data in select Central European countries; otherwise, standard speeds approximately 256 Kbps.
Yeah very Terrible.
We were told we'd have 5G where we live but not only do we not have it I can only make calls on my own wifi. We were told a new tower was coming but hasn't happened yet. Calls always drop when we're driving in our area, if we have service at all. And when I do have service it's on an AT&T tower. I chat with customer service and get platitudes and promises but nothing changes. I'm beyond disappointed with T-Mobile and can't wait for my contract to be done. I will be leaving as soon as I can. If you don't live in a big city I would recommend you stay far away from T-Mobile.
I've filed multiple FTC complaints and the latest answer from T-Mobile is that we provide coverage for his area but that doesn't mean we provide a connection and the FTC was ok with that answer.
Sarina r wrote:
I’m unhappy that sprint converts with T-Mobile and all the sprint stores close and T-Mobile can’t access my bills and my bill is constantly changing I’m unable to view all charges it’s exhausting I just want a bill that’s going to be around the same amount every month not 300 one month and 500 the next I always pay my bills on time and only have 2 iPhones
Oh and they won't fix it either, don't expect them to. T-Mobile is the worst! Those of us who had Sprint.... We got screwed over the worst out of EVERYONE! We didn't choose this trainwreck. We're just a casualty of Corporate Collusion.
LisaMarie739 wrote:
gramps28 wrote:
What's ironic is the in Tmobile's terms and conditions, that no one reads before signing , TMobile doesn't guarantee service.
I Believe you're forgetting that a lot of us did not sign up with T-Mobile! I'm a 22-year Sprint customer! I had amazing service. There's a reason I stayed with Sprint for as long as I did! And yes for us, T-Mobile did make some grandiose promises that they did not keep up with including that. We were supposed to have the same exact coverage. Actually more "expanded". Nope. Honestly even when I'm on a Wi-Fi... SOMEHOW the coverage is still sickening!?!? I even went out of my way to buy a better phone because I did read everything and read about how they prioritize people with certain phones and certain plans before others and that did not even help! So before you speak in such a flippantly facetious way, remember AGAIN, most of us did not choose T-Mobile.
I’m doubtful that they told you ‘same exact coverage’, but then again … Sales is far from reality.
I’d recommend filing a complain with BBB/FCC if your coverage went from ‘amazing service’ to WiFi only’
LisaMarie739 wrote:
Sarina r wrote:
I’m unhappy that sprint converts with T-Mobile and all the sprint stores close and T-Mobile can’t access my bills and my bill is constantly changing I’m unable to view all charges it’s exhausting I just want a bill that’s going to be around the same amount every month not 300 one month and 500 the next I always pay my bills on time and only have 2 iPhones
Oh and they won't fix it either, don't expect them to. T-Mobile is the worst! Those of us who had Sprint.... We got screwed over the worst out of EVERYONE! We didn't choose this trainwreck. We're just a casualty of Corporate Collusion.
Location is VERY much an issue. I.e. Sprint (when I did have it) was a lot of roaming. Certain areas like Cambria CA, San Simeon CA had no native Sprint service period. Same with much of Sierra Highway (parallel to CA-14)… connecting the High Desert cities ( pop +300k) to Los Angeles area (pop +5M). T-Mobile in these areas exist … but aren't AT&T or Verizon coverage.
Similarly, in my area, the handful of Sprint towers that existed were converted to T-Mobile, which helped add service in some areas (filler sites). For my local residence .. Sprint/T-Mobile were on the same tower. Sprint was B41+B25+B26 ~=150Mbps. T-Mobile was ~150-200Mbps (B2/B4/B12) now B2/B4/B12/B71 + n25+n41+n71 5G.
location makes a big difference. Sadly, some areas T-Mobile has removed (not updated) Sprint sites. I'd recommend calling BBB/FCC on your issue.
The poor sevice at my home has been an issue for many years now. I really have to change carriers. What is upsetting is that T-mobile customer service promises changes, talks about improvements being made to towers, etc., but nothing changes. I was on the phone with a customer service rep from HP trying to correct a printer issue and my call was dropped twice in a half hour. He called back once, but not a second time, leaving us without a solution. Also, what's upsetting is that T-Mobile was excellent when we first switched from Verizon and went bad. My theory is that T-Mobile began using AT&T infrastructure at some point. Years ago when I had AT&T for work it never worked in my home area...now T-Mobile has that dubious distinction.
in many cases TMO is on a tower with another carrier..so either theyre both on the same tower or near to each other tower wise or you live in an area that has something blocking the signal. could be buildings or trees in the way..or youre down in a bowl and the signal is going over the top of you.
