Forum Discussion

MSalter's avatar
MSalter
Newbie Caller
Hace 3 años

Daily (Random) SEVERE Slowdowns

It is becoming absolutely ridiculous … Unable to even do my basic work functions for 5 or 6 hours every single day … Installed a new Mesh AP for the house (nearly $500), purchased and installed a new router ($275) and setup external Yagi antennas ($175) … averaging -72db RSRP (4 bars - sometimes 5 on both 4G AND 5G) … USB Cooling Fan on the modem and disabled all WiFi on the Nokia unit. The unit has nothing to do but talk to T-Mobile. MTU set at 1420 (as per tech support suggestion) … We were completely down for 9 days (Zip code 34266) while they setup their High Capacity tower. Last fall the speeds were fantastic, since their "upgrade" -- NOW it is terrible. Completely unusable at certain times of the day with not even a basic Skype call working properly.

At 10:17PM Eastern on 10/14/2022



From my router ...

 


Before the local tower upgrades…
 



This is completely unacceptable ...

  • TxAg83's avatar
    TxAg83
    Roaming Rookie

    I've had the same experience lately. Upgraded to the new Arcadia gateway and still getting slow speeds (less than 20 Mbps), especially in the evenings, and no 5g connection. Tech support keeps blaming "tower upgrades" but this is clearly just a scripted excuse they've been given to placate customers. If I had any other options I'd cancel but for now I'm stuck. Very frustrating.

  • Gela2u's avatar
    Gela2u
    Newbie Caller

    I am having same trouble it just started this week such a disappointment T-Mobile I never had this problem with Verizon DAMN annoying AF!!!!!!!!!!!!!!!!!!!!!