Forum Discussion
Good signal/bars but no network connection many times daily
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. ¿Tienes alguna idea?
ludw1ng wrote:
I am also experiencing this issue; it started around September 20. I even did a Factory Reset on my Z Fold3, but it didn't make a difference.
My co-worker also has T-Mobile, we sit in the same area, but he doesn’t have this issue.
Has T-Mobile find a solution yet?
if someone else with TMO is right in front of you and they are not in any way or form connected to your account and their service is fine then its an issue with either your phone or something with your account.
I just got the new Moto G100 and I am having this exact issue. Maxed out 5G signal, but it's running like it's dial up. Slow if it works, with repeated dropped signal. Irritating is an underwhelming statement.
I have been having the same problem on and off for a few months and it is about to make me switch carriers. I finally found someone who understands what I'm going through and describes it well! I have an LG velvet that I've had for 1.5 years and I had no problems until the last few months. But my problem happens whenever I leave Wi-Fi and go to mobile data, or when I'm on 5G and then I go out of 5G and try to go to 4G. Everything shuts down. It shows me I'm still connected so I've been unaware, only to find out that there's a bunch of texts people didn't get from me that I thought went through, and there are texts that I'm not receiving. And on occasion I've tried to make a call during this time and it won't call out. When I restart my phone it's fine. But it happens frequently and I need this fixed! I have five other people on my phone line but none of them have 5G except me. None of them have problems. So are we pretty convinced that it's a T Mobile 5G problem? I've been with T-Mobile since 2006 but I run my business from my phone and I can't function like this. Even when I leave my phone on LTE all the time it still happens. Have to constantly restart my phone or turn airplane mode on and off. I'm never really sure what's working to fix it. Does T-Mobile text see this thread?
Having the same problem. I just switched from Verizon to T-Mobile last month because I was eligible for an upgrade at work, but Verizon did not have the Galaxy S21 in stock. I never had this problem with my S10 on Verizon. If I leave the house and I assume am jumping from tower to tower or 4G to 5G, I pretty much always have to go into and out of airplane mode at least once to get a connection back. This is when I am showing 4 or 5 bars. I've even seen it act weird showing 5G and no bars (gray x), but have a connection. Pretty annoying to be sure. I just turned off 5G in the settings to see what happens, but a fix would be a lot nicer.
i have been having the same experience ever since they merged with sprint. i call or chat with customer support and NOTHING ever gets done. they said my s9plus was to blame and its cause i didnt have a 5g capable phone. so i bought a note 10plus 5g and STILL have these dang problems.. yet they want me to pay this bill on time every month. I am with the others that say i have had enough and if its not fixed i'm just jumping to Verizon or ATT. this is ridiculous
I have the same problem with s20 5g. I just keep holding on thinking evetually an update or something would fix itself but no. I tried everything with settings and what not, I restart it works for 5-10 minutes and back out with full bars. I've been with tmobile for 15 years and I'm just done with it same time every day no internet not working anymore. time to switch
I have many instances when I have 5 bars of 5G and the mobile hotspot won't work on my phone. The computer I'm trying to connect to my phone says "No Internet connection.". I also have issue with 4 bars of either LTE or 5G and I can't get any internet on my phone. I switched from Verizon because T-Mobile said that the greatly increased their coverage and their 5 G network. It must only be in theory because I have had these issues often since switching in May. I don't believe it's the phone or that you're in a basement or any of the other responses that make the issue the user's issue. It's T-Mobile 's issue and they need to fix it!
i’ll preface this by saying i have a less than year old iphone 13. made an entire account just so i could post my frustrating experience.
TL;DR: this is exactly what i tried. open settings > cellular > cellular data options > voice and data > switch to LTE. then i went back to voice and data > data mode > switch to standard. then restart phone. my phone is finally loading things without wifi, and im not having the “no internet connection” problem anymore. maybe this could help someone so i decided to leave my experience.
the issue at hand has been following me from phone to phone ever since i got my first iphone in like 2014 or 2015. even if i had full bars of service and my 4g or 5g was on, if i was not connected to wifi, nothing would load. social media would not load, my texts would take forever to go through or sometimes not even go through, dropped calls, etc and no one else in my fam ever had this problem except me. ive been so fed up to the point where i took my phone in, and tmobile ppl tell me try resetting network settings when that happens. of course as im standing in front of the tmobile person, in the tmobile store, their suggestion works exactly as they thought it would but as soon as i left the problem came back and i would try the suggestion again and it would not work anymore. i have read on this problem SO many times trying to fix it and i think i finally did something right this time. this is exactly what i tried. open settings > cellular > cellular data options > voice and data > switch to LTE. then i went back to voice and data > data mode > switch to standard. then restart phone. my phone is finally loading things without wifi, and im not having the “no internet connection” and "could not connect/secure network" problem anymore. maybe this could help someone so i decided to leave my experience.
I have the same issue with my android, my husband does with his phone and all the tv's buffer constantly and lose connection on and off. I pay for a service that I am not receiving and it is getting very frustrating to constantly reboor, restart, reset. It dusrupts every piece of equipment I own. I can't tell you when the last time I saw a TV show without interruption. Oh yes I can, when I had AT & T! T-Mobile needs to get their act together if they want to stay in the home internet, fastest provider category provider. My advice to anyone thinking to switch DON'T!!!
@formercanuck THIS was a life saver for me. I can use the phone at home now… Thanks for posting the n71 trick.
