Forum Discussion

gesown's avatar
gesown
Roaming Rookie
Hace 6 meses

How do I closed an account

I want to close account that has hotspot, return device, and get refund for the money paid.  Poor service, poorer customer service, broken promise for delivery of replacement.  Excuses multiply.  Any...
  • syaoran's avatar
    Hace 6 meses

    You can contact Customer Care at 611 from your T-Mobile phone or if you don’t have a phone through T-Mobile,, you can call 1-800-937-8997.  You can also reach out to T-Mobile by sending T-Mobile a DM on Facebook or Twitter to request closure of your account and to get instructions on how to return the hotspot.  

    Contáctanos | T-Mobile