how to leave a good customer service review?

My account says you're my rep. You should know. I've been through some real crap over the past several months with Tmobile customer service. Your company has run me in circles, mistreated me, and made me look like an idiot to my employees and my customers.  After 17yrs with you folks, I'm severing ties with huge hostility!!! You're company mischarged me $2200 l for a phone that was not warranted.  Your company admits to that mishap and has taken months to remedy the situation. I refused to pay money until the bill is zero out. That was agreed upon on a recorded line. I don't understand why they didn't immediately remove the charges on the bill. It's taken months at a few hundred dollars each month. I reminded them we agreed I'm not paying any money until the bill is at a zero balance.  So, if they want to take a year to give the bill credits, then they'll be eating a year of monthly service as well.  Fix it immediately and we move forward business as usual. During this process, they've disconnected my phones 3x. Now, they tell me I owe for 3 months of service, and there's nothing they'll do about it. That is against our recorded agreement of a zero balance in order to move forward. Never-the-less, you are disconnecting my business phones now, so I'll move on to Verizon after 17yrs with your company. At this point, I'd say what your company has done is a disgrace. The front page of your signin page says 100% customer satisfaction. Well, I guess that page is just for show. Not only am I not happy, but I've been wronged by your company very badly. 

I truthfully have NEVER had an experience worse than the "customer service" line at t-mobile. Somehow my email did not get attached and they did not grasp that for THREE HOURS. I got transferred over to someone else they claimed to be "tech support" literally over 8 times, and each time they put me thru the same steps that did nothing and they were not tech support. I have no choice but to keep this home internet but I have so so disappointed with the team here. I swear they weren't even listening. Works cannot express the anger I experienced working with these people. The only one that really listened, her name was Jill. So kudos to her. 

I am a new customer to T-mobile as of mid Oct. 2023.  The entire experience so far has been terrible and continues.  It seems that the right hand does not communicate with the left hand.  It took three days to get my service up and working and I had to go to a store (had no phone service).  Then someone changed my plan without my authorization.  Then Apple promo did not work.  Each time I try to check on the status of a rebate it asked me to login at least 3 times.  I get so many insignificant emails from t-mobile even though I have unsubscribed.  Still waiting on switch and keep payment of my phone even though I submitted documentation.  Some reps are better than others, but overall the experience should not be this difficult.

MariaI wrote:

I am a new customer to T-mobile as of mid Oct. 2023.  The entire experience so far has been terrible and continues.  It seems that the right hand does not communicate with the left hand.  It took three days to get my service up and working and I had to go to a store (had no phone service).  Then someone changed my plan without my authorization.  Then Apple promo did not work.  Each time I try to check on the status of a rebate it asked me to login at least 3 times.  I get so many insignificant emails from t-mobile even though I have unsubscribed.  Still waiting on switch and keep payment of my phone even though I submitted documentation.  Some reps are better than others, but overall the experience should not be this difficult.

cant answer the rebate delays but usually if if youre having network issues not long after changing carriers its due to the former carrier taking their time to let your number go..

if you started off fully fresh with a new number then thats all on TMO botching that one up. did they by chance give you a temp number for a few days at the beginning?

Pick55 wrote:

Update on m pone situation. Now T-Mobile is supposed to be calling me on the 20th to upgrade my phone.  Can't wait to see what the catch is this time . I spend more time dealing with T-Mobile. It's starting to be a full time job  if my issue isn't resolved on the 20 th I'm done with T-Mobile. Everyone beware don't use the Apex NC T-Mobile store. They are like used car salesman. Nothing but lies. One again it's the APEX NORTH CAROLINA T-MOBILE STORE ILL HAVE ANOTHER UPDATE ON 1/20/24

 

 

that’s a bummer. usually most run into issues with the TMO approved retail stores since they are 3rd party owned..took a look and if its the one off Beaver something road then its a TMO owned store.

Thank you all for sharing your experiences! I love getting this feedback to the right places, so our teammates are recognized. 

Keep it comin’ !! 😀

amazing efforts

Disha from T-Mobile helped me out so well she understood my need and I also shared this whole info to my fellow through 

I had outstanding customer service. @Kahadja resolved ALL my issues, was exceptionally pleasant and knowledgeable 

The only issue I have is to leave a Google review. One should be able to do that. 

You can on a individual store yet not for a call in. 

I had an excellent customer service experience with Joyce@T-Mobile today. She was very patient with me, kind, and had a positive attitude. Thank you for her outstanding customer service.