how to leave a good customer service review?

For nearly 20 years, I've witnessed the continuous improvement of T-Mobile's customer service, making them an invaluable asset to the company. Just last week, I had yet another outstanding experience that solidified my admiration. During what we thought was a regular call, I mentioned we weren't aware it was an international call and asked for a lower rate. The exceptional representative, Mica, went above and beyond. She promptly contacted her supervisor, securing an authorization code to credit back a surprising $51.00. It's these remarkable gestures that truly set T-Mobile's customer service apart, leaving me thoroughly impressed and grateful for their dedication to customer satisfaction.

fireguy_6364 wrote:

@HeavenM  can pass the word up the chain.

Jakashia helped me on the phone and she was amazing and kind! She answered all my questions and was able to address my concerns. I waited on the line for the survey however, it never transferred me. So, I wanted to make sure she gets the good review she deserves. 

Kashia, thank you for all of your help! I really appreciate the fabulous customer service! 

INTERESTING TO NOTE THAT T MOBILE DOES NOT CONSIDER NURSES ELIGIBLE FOR THE FIRST RESPONDER PLAN THEY OFFER

@HeavenM if you could pass this up the chain! I wanted to leave a survey and didn't have the chance to.

Shy@T-mobile was the Account Expert who helped me today. I was added to my in-laws plan last weekend but was given the wrong account number to switch my number over. Shy spent about 45minutes helping me get my information and getting things switched over, and made a point to call me back when my call dropped due to poor service, just to make sure everything got fixed properly! She was awesome to work with and SO friendly.

At the end of the call, Camille submitted the final confirmation for me as well, and she was also very friendly. I'm so glad I switched!!

Gracias @Harper_Scout for sharing your experience! Having to deal with a situation after a mix-up can be difficult and frustrating. I am so glad that Shy was able to partner with you to get things straightened out even called back when the call dropped. 

😍So happy that you are happy and part of the T-Mobile Family. 

I can get this passed along so they know how good they made you feel and so they can get all the recognition they deserve. 😁

I have been with T-Mobile since I was a teen in high school. I'm a 33 year old adult now. Transferred my account over from my mom's account when I was able to afford my own bill. Eventually added my girlfriend. Later my son. I did a free promotion for a cellular watch for my son. The watch never really worked properly after a month or 2. It would hold a charge long and didn't want to charge. We made due until it wouldn't charge at all. I called T-Mobile to see if I could replace it but do to use not having insurance on a free watch it was nothing they could do. So I canceled the watches cellular line because we didn't have a device for that line. I was then told I had to pay in full for the free watch. And the full amount due was higher then the watch was currently being sold by T-Mobile. The same free watch that I already had been paying on in now needed to be paid in full. More than the value. T-Mobile says it's nothing they can do. So I paid it in full and another phone I was still paying on. My bill had just been paid in advance. I decided to leave T-Mobile and I transferred all my information. We kept all our numbers just changed our provider. The person that helped me on the T-Mobile end handled the transfer and at the end I asked do I owe anything. They checked my bill said I was paid in full and don't owe on any devices. I'm good to leave and I don't owe T-Mobile anything. So fast forward to 3 and a half weeks later I am charged for a full bill. I'm shocked. I figured it might have been the auto pay. I contacted T-Mobile and I was informed I left 2 days in the new bill cycle. They do not prorate the bill so me leaving not even 48 hours into the bill made me pay a full bill. I asked to avoid this. I asked everything I could and they still find a way to get over. T-Mobile has always been a good phone provider but the customer service sucks. When u finally get a problem it's usually fixable but they escalated and make it so much worse. I've had bills that have randomly went up with no notification. To the point where I had to go call them they had to do research and figure out why it went up and why I wasn't contacted. It's crazy. But this right here feels criminal. Big bill for 2 days with a client that has never been late. Bills paid in advance and in full. Don't let all the small perks fool you T-Mobile will rob you. Please watch your bill and even if u ask the person That works for T-Mobile doesn't mean that they know what they're talking about. Traded in a phone and was told by the person in the store that I would receive a bill credit for the total of the trade-in and was locked into a two year installment of the trade-in value.  There was nothing I could do when the trade was made even tho I was told the wrong thing. Had a buyer for the phone but the t-Mobile rep lied about the one time payout. Locked me in for 2 years to get the full amount. T-Mobile is money hungry 

Never in all my existence on this planet have i ever been so frustrated with an internet provider. i will never ever even speak to anyone at tmobile again. i went to a local tmobile to try and get a wifi hotspot and they told me it was buy one get one free. They did not tell me that it would not be free and i would end up having to pay over 400 dollars to them(200 each). they also lied to me and told me they had unlimited data when they only have 50gb of data on each. I now have to pay over 400 dollars which i cant even pay because their mobile app is so so im probably gonna be charged late fees. But yeah if youre looking into tmobile just make sure you know what youre getting because they will lie to you just to get their money. TMOBILE IS ABSOLUELY HORRIBLE

I've had t-mobile for 5 years with my mom then eventually switched over to T-mobile with my husband but under my name now for about a year. Every representative I've talked to has been absolutely amazing the last representative Archer I talked to about my payment arrangement and he went above and beyond for me, my daughter has a pre MRI phone appt coming up and my phone was going to get shut off, my daughter is a 1 year old who's suffering from headaches and Archer was able to extend my payment to the day I get paid and I was in tears! My heart was sinking, heavy chest pains, anxiety the whole 9 and after I spoke to him a weight was lifted off my shoulders, I'm so thankful for him, you have no idea! There is still people who care enough to help. I'm a pay it forward person I always have been I care for elderly and I make sure my job is done in an outstanding manner and Archer really made me believe that I'm not the only person that would be there in a way you can't imagine someone would be there for you. I just want to call my t-mobile representatives family after these last three calls! The second one was Ray he was so kind and helped me with my phone that isn't charging but I think I just need a new one. I have so many more of their names written down but those are the only ones I can think of but I try to remember names so I can leave reviews. I'm so thankful for t-mobile I've seen terrible reviews but I can't wrap my head around any of the negative comments, I've never had issues with them and I've been with them for 6 years now I've had all the issues you all have talked about but never did they not come to my rescue and I will be thankful and loyal to you till my life is done! God bless you all! Thank you thank you thank you. 🙏 

I just wanted to thank Jamal at the Levittown T-Mobile branch for all his help. He was extremely helpful and professional. He pointed me in the right direction with his in-depth technical knowledge and I was able to pick out a phone perfect for myself. Nuevamente, gracias.

The sun shines on a dogs even some days….finally they got one right, but 1000 wrong and 1 right means nothing! Even incompetent people can one thing right from time to time….