Forum Discussion
T-Mobile Home Internet shows 4 bars but keeps dropping signal
Hi. The last month or so, a problem is occurring - the gateway/modem shows 4 bars and has been sitting there for well over two years now. Randomly, I keep getting disconnected from a game server, r...
unless work is being done on the tower that normally covers that area or issues..wonder if adjustments were done to the direction the antennas are pointing or were pointing compared to now?
have you contacted TMO to put in a network ticket yet?
I forgot to add, when using Wi-Fi mode, Speedtest from my modem did fail, saying network connection issues.
Also, when I ran Speedtest on my phone, in 5G mode (4 bars), I get averaged ping of 40/919/340, jitter 4/91/78 when in idle/download/upload respectively, with 0% packet loss.
On my phone using Wi-Fi mode connected to the Wi-Fi gateway, I get ping of 31/453/333, jitter 25/78/76, when in idle/download/upload respectively, with 0% packet loss.
On my desktop using Wi-Fi to connect the same gateway, results are comparable to my phone's test while using its Wi-Fi, though the results table only shows a general ping - not differentiated between idle/dl/up. These read 31/261/95 at the time of the test. A retest shows 31/968 (averaged from results showing as low as 266 or as high as 4000 ping)/85 for jitter.
Rerunning Speedtest in both environments shows frequent significant changes in the ping and jitter values between tests, which also include occasional percentages of packet loss. Generally, I get 0% for packet loss, but a couple times had shown up to 15.1% in tests.
With 4- and 5-bar signal strength, should ping and jitter be this high on both phone and gateway and desktop connected to gateway?
I’ve not had problems until recently, but I’m hesitant to think there’s any issue on my phone and desktop specifically.
