Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

alert wrote:

 

Curious to know: did they ever blame it on “tower maintenance which has been going for weeks and I swear it will be done today” and “reported outages in the area since 5 pm so we closed your ticket because that’s definitely the reason why your internet is slow”?

YES.  EVERY. SINGLE. TIME.

As others have stated multiple resets in a day sometimes not for a couple of days this doesn’t resolve the internal problem of the modem router but it will certainly make your life a lot easier.

I purchased a keep assist which was easy to set up I changed  the advanced settings to reboot the power in one minute when it deciphers there’s no longer an Internet connection it works like a champ you still may lose your Internet but you don’t have to get up and reset it you can just do whatever for 60 seconds 

I have tried everything on all three different threads I have the latest gray can.

you can call customer service all you want and talk to people in the Philippines they give the same answers say they’ll call back they don’t you’re wasting your time with that anyways

I have split the unit to produce 2.4 and 5 GHz putting cameras on the 2.4 televisions phones on the 5 GHz even cut down my nest cameras to off to see if that would make a difference for band with nothing works with this new can in my location towers are all complete

This small device is the only thing that’s made my life happy when it comes to T-Mobile home 5G Internet

N4WWL wrote:

I was experiencing multiple drops daily, sometimes multiple drops over a 2-hour period. However, this problem seems to have been resolved. My gateway has held a connection without dropping for 19d 1h 31m. Perhaps there was a firmware upgrade that fixed the repeated dropouts or maybe the "tower maintenance" argument was legit. The current firmware I show is 1.2103.00.0338. Anybody else experience a similar result?

I've experienced the opposite result. I'm just back up from my 4th gateway reboot of the day, same firmware version as yours. This service has gone from amazing to garbage in only 4 months. Never thought I'd be on the verge of going back to Comcast, but this many network and/or equipment failures per day is not something I can accept on a daily basis.

After a call into The Philippines -:)

I was issued a new router Modem.

The previous gray can only gave me two bars this one has three or four . I still have it connected to the keep connect to reboot automatically if it goes out  / had one reboot a few minutes after I did it but have not had one for 24 hours will report back in a few days

Mine will connect at 2 bars in the morning which allows limited use and then kick up to 5 bars in the afternoon. the morning speed is around 8-12mbs and afternoon runs upwards of 80-100. At 8-12 my computer won't work and I use Roku, some apps work and some don't. I've had it on all sides of my house, inside and out, even took it up on the roof without any improvement in signal. I would really like to keep it but 2 bars in the morning is unacceptable. Only been using it for 3 days so I'll give it a few more to see if it settles in otherwise I'm stuck with Comcast. 

Whiskcat wrote:

I have the same issue as Tiger.  Sometimes once a day, sometimes multiple times a day, sometimes once every few days and about the longest it has gone is about a week, I will have to restart the modem to get it working again.  Randomly out of nowhere, the internet drops. All my devices are connected but will say "Connected but without internet", the only way to fix it is to restart and sometimes it will fix itself over a long time.

 

I have tried the following things to no avail:

-Disconnecting all wireless devices except the pc computer (connected to LAN) and Apple laptop (wireless)

-Putting a cooling fan  on either the top or bottom of unit.

-put modem on a ups backup to eliminate possibility of voltage spikes

-Replaced the tmobile modem with a new one. Replaced the sim card. Replaced ethernet cables.

 

Afrer doing all of these., still having the issue.. I still have a few more tests to narrow down what it could be.

 

Thank you for sharing all those possible solutions you explored, even if none of them worked it is good to know. You really did it all.

I get disconnected every few days which is more frequent than I got on DSL, but since I live in a rural area where the power will sometimes make the lights flicker, I kind of assumed that perhaps the gateway is more sensitive to short power disruptions than my DSL modem was.

On the bright side, in the three months that I’ve had this, each time I have gotten disconnected, turning the gateway on and off has brought my connection back after the two minute wait, so there has not been one time when I have been without internet service for longer than the time needed to reboot the gateway.

On DSL, if my connection was lost, more often than not, getting disconnected meant anywhere from 10 minutes to three hours or more with no internet. Even though that happened maybe once every six months, I hated when it happened. Until recently, I had no 4G cell phone tethering I could do to get around having no Internet.

In advance of getting this service, I read of many people with this disconnection problem, but I was kind of surprised that when it happened to me, that I don't mind resetting the gateway. That said, I understand how having any disruptions in service, even if only once a week, for a lot of people would make it unusable, like if they have security systems or even do a lot of critical work-related Zooming/Skyping.

It all depends on what you have available in your area in the way of other services, what you absolutely need in service reliability and speed, and what you want to spend. For me, especially with the unexplained speed boost I've had for the last week (download on average 50Mbps faster than I've gotten up until now and still on the same n41 signal) with a peak speed of 274 instead of 190, I don't have any serious decision to make over going back to my single-digit DSL speeds or trying $100/month Star Link. Unless things change, Tmobile is a vast improvement at my house.

okboomer wrote:

 One thing the agent told me that I found interesting is that they have a new gateway, which she implied is not made by Nokia, and that they will be shipping it out to existing customers early next year once it completes testing. Evidently, they've had a lot of issues with the Nokia device.

 

There have been rumors of a new gateway, and I’m glad you mentioned that to confirm it and when it might be out.

On the topic of disconnection, I had them about every other day, at least, for over two months and then after the 1609 firmware update, they just stopped completely. I've read a lot of comments, and I've never read of ANYONE with the disconnection problem who called up, and then something the rep said or did fixed it. It's just a component of connection quality and maybe if the new gateway has better antennas, that will improve connection quality. The drastic speed drop during high-traffic hours happens to some unlucky people though, and it kind of mystifies me because one of the features of 5G is supposed to be its ability to handle exponentially more bandwidth per tower than 4G. My high-traffic speed drop is not that significant, from 300 to maybe 150, but only for hours between about 3:30PM to 5PM.

Your 2 years of a fast, stable connection with Spectrum at $30/month means that for two years you have a good alternative, and you'll be able to follow comments of people on how the new gateway is in regard to speed consistency and dropped connections, and in general how T Mobile home internet does as it goes from the present 350,000 customers to millions.  It could get worse, who knows.

After almost two months of T-Mobile's Home Internet service with the Nokia Gateway and 1609 firmware, I finally got fed up with having to power cycle it at least once a day on most days, and sometimes as many as three, especially in the past week or so. Several outages happened at really inconvenient times, such as in the middle of (Ooma) phone calls, during Zoom meetings for work, and when exercising while watching streaming TV. After the restart, service was always restored, but it was SO inconvenient and infuriating to have to do that so often. My wife kept asking what I was going to do to solve the problem, so we are now back to Spectrum but with a much better deal than we had previously. After two years, when our rate rises again, hopefully T-Mobile will have worked out the problem. I really tried to like it, but the reliability was a show stopper.   

I have one tower about 3200ft from me and another 5100ft from me. It looks like it reliably connects to the one 3200ft away. Sometimes when I restart it is bouncing between a couple of the cells on the nearest tower (Can see on the CID and CGI change.)  

Capcycle, How can I tell which firmware update I have? Also, how do I know which tower I'm hitting? I have one tower about a mile away and another around 3 miles. Gracias.