Forum Discussion
Home Internet Goes Out Every Couple of Hours
I switched my home internet to Tmobile last June and haven't any issues until this week. My internet keeps going out every couple of hours. Turning the tmobile router on and off temporarily fixes the issue only for it to happen again sometimes in less than a half hour. When it does this I can connect to my wifi network but it doesn't have internet connection if that means anything specific. My signal strength on the home internet app always shows Very Good or Excellent. Does it matter that I got a new Sony TV last week? Sometimes it's on only the 2.4 ghz that stops and the 5ghz will still work sometimes it's both. Any help or ideas would be greatly appreciated.
I am also having this issue. I had something similar about 1-2 months ago and it eventually resolved itself but it is happening again. Typically it will show that the 5 ghz is working but it won't allow me to log into the app to even do a restart. So I have to remove the battery each time. It is becoming frustrating.
You may be in/near my market (also get "homed" to Charlotte here in Florence, SC).
Might want to watch your signal stats in the Home Internet phone app as you move/rotate the modem around. The tower options/levels may have changed a bit. May be able to lock a different band/tower with less congestion issues now. Remember, stronger signal is what "looks" like lower number at first glance: -89 is MUCH stronger than -92.
Been a LOT of changes recently. Sprint towers have been coming online, but signal levels have been a bit screwy. Used to be able to easily swap to move between bands 2, 4, 66 amongst 4 towers by just shifting it a foot or so and turning a different angle. Bands 71 and 10 just started showing up randomly, but 71 is the only alternate in that direction that seems to come up regularly.
Lately it is getting harder and harder to grab 66... it is a about 1/4 mile further then one of the band 2 towers that seems to have ramped up it's power a little. Just under a mile from me, reorienting the modem has gotten me to where I can keep that band 2 around -88db, sometimes as high as -86db... but have yet to see it hit -92 or worse like the others tend to do. When throughput goes south, it tends to plop me on band 4 for a while, then it flips back to that band 2 without me having to nudge it anymore. CQI has also been staying mostly 8 or better with it in this one spot (as was explained to me, that is basically an indicator of your prioritization level).
Also may want to select a different location to test against. Routes to Charlotte tends to be considerably congested. Probly why Spectrum uses Raleigh more often than Charlotte in their pathing from here.
Can type in a city and see a list of carriers to test against. I like to use a Century Link in Seattle alot, as that is also Level3, a BIG peering partner for the southeast in general--lots of transport bandwidth in play, which helps to narrow down if erratic latency is more localized or not. Alternatively, I'll hit some sites in Montreal as that tends to lean towards Cogent and TATA for the peering (other big names in the US). If you go elsewhere along the Canadian border, you may get some Verizon in the mix (ALTER.NET), which can be very touch and go. If you go the central/southern Cali or southern midwest spots, that tends to be Level3 and Zayo alot--not consistent which one will be in play, so it is kinda hit and miss.
I gave up a consistent 12 Mbps for this.
I'm having this issue as well. For some turning and back on fixed it, but now I'm getting 8 Mbps. I did have DSL and got 12 Mbps. This is completely unacceptable. Don't advertise 50 Mbps if you can't deliver.
If it doesn't stop I'm gonna leave for Comcast.
Same issue here. It also kicks device off the network randomly
