ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

TeeJay wrote:

Mz Red1 wrote:

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! 

When you file your lawsuit, be sure to use all caps just like this. The court will be impressed.

But no one is impressed by your attempt at looking intelligent by putting someone else down. Obviously you have never been frustrated to no end. You and your ilk are what is allowing corporations to take advantage of users who pay for good service only to get crapped on.

Snooooopy wrote:

Why not just cancel the service and get another internet provider?  That would be much easier and cheaper than hiring an attorney and trying to get a class action suit going.  From what I've read here, T-Mobile is providing refunds for those who ask and cancel.  Moreover, it's a totally wireless type of internet service.  There will never be techs coming to your house.  (One of the pluses of this type of internet service, in my opinion.)  You need a wired service for home visits.  Is Cox or Verizon in your area?

maybe they are like me..with no other options in the area and do not want sat net (which is a scam in itself)

cma42 wrote:

Right. A lawsuit wouldn't do anything to fix the problem. I said something like that in another post, here, but for some reason a moderator has flagged it. Don't know why and I'm actually getting a little ticked off about it. It was all written politely. This behavior is pushing me ever closer to cancelling my service.

because the moderators are bootlickers that don’t even know the first thing about networking and are more than likely low willed twinks who can’t stand to have their feelings hurt. 

Mz Red1 wrote:

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! 

I would love to jump on board with a suit against T-Mobile. I think since the Sprint merger they've been ripping off the American public in so many ways whether be small business owners or individuals I cannot believe a company like this can continue to exist. I live in South Florida and cannot get stable cell service Internet service for anything from T-Mobile. They say they are the largest 5G provider in my area. Yet I have a Verizon phone that is stable as a concrete subfloor.

In my area of Oregon, my 5g is about 16 mbps down and .01 mbps up. It wreaks havoc on apps that need two way traffics.

I found FCC metrics that a mobile provider shall provide 10down and 1 up.

I have file an FCC complaint,  and I have asked my Congressman to compel T-Mobile to provide adequate data in my area or exit my rural market and allow a smaller carrier to pick up our accounts and they can upgrade their infrastructure to handle our data requirements. 

I have filed a FTC fraud complaint. The FTC doesn't notify T-Mobile or try to correct the issue. They collect complaints from customers and look for factual evidence of fraud from systemic abuse.

Been using TMobile internet since it was available in my area . Had some hiccups along the way  but firmware update have since fix issues and been very stable and fast in my area. Only real issue I have is the device manager not working correctly in app. Your issue has to do with coverage which T-Mobile and by sound of it your spot does not work well with T-Mobile. 

I've tried all of them stick with t-mobile but ask for Boyd plan so you can use a real gateway preferably an outdoor yeacom. Verizon is  I can tell you the funny business they do all day, and worse customer service by far

cma42 wrote:

I agree with Snoooop. Shop around for another service. I am having the same problems and I am about a day or two away from saying goodbye to T-Mobile.

 I totally agree. If you don't like something at grocery store do you keep buying it and eating it if it taste nasty ??  Same thing here. Stop paying for home internet if your not happy right ?  Very valid point here. I can say for our area don't even bother trying Verizon's home internet. It was horrible here. T-Mobile now has worked fantastic without one drop in 2 months. Even have a data logger on it to tell me if it even flickered.  Lol.  Have a great one snooop. 

Just like stated above, the map shows we should have good 5G coverage at my location but we have one bar or sos all the time. Also when you go to a parade or large gathering, T-Mobile service cannot handle it. No service. Imagine if a deadly emergency happened in a crowd of people and you couldn't get cell phone signal. Also we have T-Mobile internet which has 3 bars but the phone only has one 🤔. They're funneling the internet and service. Suppose to be in the best 5G network location but yet I'm running 73 mbps on my internet. Come on now. they also state that the towers are being upgraded. Well here we are months later and still no change. T-Mobile are liars and thieves with no real tech support 

Mz Red1 wrote:

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! 

Yes, they are doing whatever they can get away with while they rake in the $$. All the internet providers in this country are ripping us off. They are given free reign by the lack of regulation and enforcement of the regulations that exist.

Anyway, I hope you have alternative internet access choices. If you do, then drop T-MOBILE. It's not a reputable company. This is a company that serially flouts regulations and continues to escape accountability. But then which internet provider doesn't exploit the public and net billions every year?

The problem is that the internet should be a public utility, not a publicly held company. It's as necessary as any other utility when it comes to connection to services and community. The internet is the portal to participation. It's messed up, but that's what we have. Big Brother isn't the government, it's the powerful and wealthy who control access and manipulate everything while we get poorer and they and their stockholders get richer. 99% of everything is web-based these days.That would include access to large company customer service departments that employ useless chatbots instead of providing meaningful connection to live humans possessed of hearts, brains, insight, knowledge, and empathy. We are manipulated by the companies and by the digital mess that has no connection to humanity, while the greedy accumulate wealth they can't take with them! But that is the way it is in this existence. We need to find the local connections within our own, unique communities because this digital world is failing us.