Forum Discussion
Admin password from gateway not working with app
I've already reset the gateway password to default. I can not sign in with the app from my phone. Is there a solution to this issue.
I restarted my gateway last night. I also restarted my iPhone. This morning, everything is working as it should. T Life did not ask me for my admin password.
Follow-up . . .
The logic path after selecting “Connect” from the T-Life app is the choice for “My Gateway is already setup.”
The app asks for the Contraseña de administración (not the WiFi password) without explaining how to locate the Admin password which is stamped on the bottom label of the wireless gateway modem. The format of the Admin password is XXXX.XXXX.XXXX.XXXX. That is what has to be entered in the password field on the T-Life app.
You would think the T-Mobile IT people would be smart enough to know T-Mobile WIFI customers who have the gateway already set up forget about the Admin password or even where it can be found.
The T-Life app simply needs to add the text (“Admin password is found on the bottom label of the gateway device”) so existing gateway customers can make a smooth transition from the T-Mobile Internet app to the T-Life app.
Once again, the T-Mobile Community has to troubleshoot simple problems the T-Mobile IT “professionals” can’t do for themselves because they are too lazy to do it!
