Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one.
Until the last 24 hours.
Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem).
Very confused, as it's location hasn't changed since initial setup, nor have any of its settings.
Any help would be appreciated.
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
"The 2.4 Ghz and 5 Ghz bands you mentioned are wireless frequencies used to connect your devices to the gateway. They have nothing to do with how the gateway communicates with the cell towers (usually 5G cellular or LTE)"
Yes. They are different but that didn't stop two T-Mobile Tech people from "assuring" me that changing the wifi from 5Ghz to 2.4Ghz would solve me problem. I did. It didn't! It is possible that, for us, the problem was an influx of tourists in the area taking all the 5G bandwidth. The real problem is that the Nokia "trashcan" doesn't have the ability to turn off 5G and only connect LTE. In my opinion it should be able to do this automatically if it detects a poor 5G signal. At the **very** least there should be a manual way for T-Mobile (or the end user) to do this. I think I would have given the service another shot if there was a way to do this. As it is, Dad has Verizon now and the "trashcan" is winging it's way back to Texas
I've been having trouble with my phone service and internet since January and nothing has changed except my bill is outrageous. I can't use it but like I told you my neighbor has been hacking my phone and TV and now I have home internet and that's being hacked. I have paid over 2000 dollars in the last 8 months and I can't use it but he can and like I said when I turn his power off everything works great but you don't have anyone checking it out so that tells me it's legal to hack then pay for your service but if you kick the then the police will arrest me what a great system. I can't believe I paid for nothing all this time. I feel that I've been let down by t-mobile and I thought that this was going to be a good place to get help but all I got was more lies and not any help getting matters taken care of no refunds. I'm just tired of all of this and I see I have to do this on my own and I don't know what to say
This has happened to me as well. I have the Nokia trashcan. At first I had two bars of signal and nothing would work, even though my address is listed as "available" for 5G home internet.
After a month of putzing with it and wasting time with tech support, I bought a 2x2 external antenna, cracked the case, and hooked it up (yea T-Mobile, I said it. F**k you!), pointed it at the nearest tower…..and got 200mb/s down with three bars of signal. It was glorious! It worked like that for three months. Then one day I noticed the speed dropped to 50mb/s. A month after that I was at 1mb/s, still with three bars. And there is has stayed for three months.
So tonight I setup a Netgear LM1200 hotspot with the 50gb dataplan. I put it right next to the trashcan, no external antenna or anything. And got 20 - 30 mb/s down with 2 - 3 bars of signal.
Two hours on the phone beating my head against the wall with tech support later, they opened a ticket "for engineering". The rep had no idea what to put in the ticket and kept referring to "signal problems". I told her multiple times there are no signal problems. This device is getting throttled somewhere on the T-mobile network.
This company is clueless on this issue. The reps won't even acknowledge that it is happening. I'll wait about a week for no one to call me back with an update and then I'll probably go buy a grandfathered unlimited hotspot AT&T sim card and go on down the road.
Unlimited 5G home internet was a nice idea, but T-mobile as a company is just too incompetent to pull it off. And that's a shame.
This issue has nothing to do with the router or any devices. I know this because I used (still do as secondary) a T-Mobile MVNO and started having this exact issue a few months ago, and it's happening more frequently now. I just got Home Internet a couple weeks ago... same issue popped up. Everything looks connected, but no Internet.
The only thing that seemed to fix it with the MVNO was to have them request a line reset with T-Mobile. Love the speed when it works but this is insane that this issue is happening.
Having constant drops of home internet for last week in Kent WA. When was working good I was getting over 400 down and 80 up on home internet and over 600 down and close to 100 up speed on iPhone 14pro max .
Today got a replacement of the modem and same thing happened after 15 min of normal working order. Since I connected the new modem about 5 hours ago had to restart it 3 times. Not sure what else to do except of getting a different company and forgetting T-Mobile.
I have the same issues here in Vero Beach Florida. My gateway reports a "good" signal (3bars) consistently, but the actual internet feed comes and goes, verified by a speed test. Very frustrating. I've called support multiple times and they say it's a tower issue and that it's bring worked on. Have heard them say this for the last year now.
I have the same issues here in Vero Beach Florida. My gateway reports a "good" signal (3bars) consistently, but the actual internet feed comes and goes, verified by a speed test. Very frustrating. I've called support multiple times and they say it's a tower issue and that it's bring worked on. Have heard them say this for the last year now. This is not a gateway hardware or software issue - it's a tower problem. Restarting the can or updating software doesn't address the issue.
I am also having this issue. Been with T-Mobile almost 10 years. May be leaving the company because of this. My internet was fine a month ago. One month later it won't work. Did all troubleshooting. Submitted ticket. New router. New sim. Still didn't work. Repeated the same steps. Three new routers. None work. Now submitting new ticket.
Try this. Go to the T-Mobile Internet App on your phone. Tap on Devices at the bottom. Find the connected device that is unable to connect to the internet. If it is not connected, tap on that device. Tap the button to connect.
