Forum Discussion
Extremely high latency with home internet
Just recently got the home internet gateway and it's been incredibly disappointing.
For the price of it and the fact we have cell towers, including tmobiles towers, within less than a milebof our home, it's been incredibly underwhelming.
Speeds are anywhere between 20mbs and 300, meanwhile the latency is consistently well over 120ms (as high as 800) on downloads and several thousand milliseconds on upload. We've had the gateway in every spot we could think of, each one reading "excellent" signal on the gateway and app and single location was better than any other. Even had it sitting outside the balcony and it was still horrendous performing tests directly on top of it.
Is there anything to bother trying with this or just send it back? Was hoping for something at least halfway decent compared to what I had last and somehow it's come up even worse for wireless connection.
@copz1998 That download latency is also a major issue. And that's under a "basic" test. If I were to start any kind of download on any device (phone, pc, laptop) with a wired or wireless connection, that download latency shoots to well over 600ms on the low end...under my old IP, the highest range I could get it was around 200ms to 300 while running intense tests and large download (let's just say it was a good thing I had an unlimited internet plan....was just about used up in a day) across multiple devices. Speeds of course dropped from 800 down to about 70-100, but latency only got as high as 300 for a few brief moments. Low end was about 75ms during the tests. Of course I don't expect the exact same results, just something consistently decent. Heard and read a lot of reviews, some of which mentioned a vast majority of home internet customers had latency under 40ms, and an even smaller amount had latency as high as 75ms. Hoping I'm just the accidental outlier with a faulty unit lol.
I've a feeling a new gateway would be the exact same but I'll give it a shot. Tends to be my luck lol.
If anyone else has info they'd like to share I'd be more than happy to continue reading. I appreciate all the responses offering help/advice and troubleshooting.
I agree with Rogracer.
I don't understand why you feel this is "incredibly disappointing." It seems like quite an exaggeration to say the service is "completely useless."
Your unit is not faulty.
@nc1037 y @Rogracer2000 have valid points. May be you are trying to solve a problem that doesn't exist. My latency goes up and down but has little impact on my overall download performance. My thought was that if you have some evidence that your latency concern translates into a performance issue, then try to swap out the gateway. Otherwise, live with it as it's a non-problem.
I still wonder if something else is going on with your set-up. Like I said, I don't game….and gamers have complained about latency on TMHI (not as bad as Starlink, though). I wouldn't say I'm a "lightweight" user though by any means, and I've had a household of millennials doing "remote work" and honestly haven't had any problems. Speedtest didn't even report upload and download latencies until recently, so it is hard to form an opinion on what is really required.
Glad I read this. Latency is important to anyone that is doing more than browsing the web and email. Even those operations if the response is more than a few hundred milliseconds is going to be annoying. If you're into online games, you're going to want at least 50ms or faster. I'm considering T-Mobile Home Internet, but I will be sure to confirm what the latency actually is. Anyone who uses T-Mobile Home Internet and understand what latency/ping is, care to report what they're getting?
T-Tomato wrote:
Recently, me, too, get disconnected from my companies VPN very frequently.
This is mine in Ft. Lauderdale area today.
We don't have many choices here. Verizon, Comcast, AT&T?
Oh man, latency is the least of your problems. 6.7mbs download is really slow. I'd definitely work with T-Mobile to find out what the issue is.
T-Tomato wrote:
We don't have many choices here. Verizon, Comcast, AT&T?
When I lived in the city I had AT&T fiber (uverse) and it was amazing. Just need to read the package that you get to make sure it is fiber and not dsl or cable. They got tricky with their website making it seem like everything was fiber but it isn't.
