USAGE details no longer available?

So here is my data usage 4 days into the new billing cycle.  My data stop accumulating on 11/20. If my data is showing up in your account, I apologize.  Seems like my 200 gig plan may now be unlimited. Don't tell anyone.

Another week has gone by, and usage totals are still not updated. Stuck on 11/20 update.  I'm curious...is *anybody* getting usage updates...or is this isolated to just some of us?

This is still broken. I also cannot see my usage.Cmon tmobile.

I have the same problem...usage totals are not updating for over a week now.  I need this feature to manage data on my "internet lite" plan so I don't go over my limit.  It's pretty much a mandatory feature on a data-capped plan, and if it isn't resolved I'm sure T-Mobile will lose customers.  Seems really silly.

Been having the same issue with nothing resolved. Any word on the issue and or when it will be fixed?

I have been having the same problem. Was told it was an app glitch, no solution yet.

This needs to be fixed.

Same problem, and it appears to be a recurring one.  I get the same screen shown above by sebbyz52 instead of the actual usage data.

If I wait 24 to 72 hours, the problem seems to correct itself.  But then the cycle starts over again, usually within a day.  That means the majority of the time I cannot access usage data.  I just have to randomly keep trying and occasionally I am able to access it.  This is true on both the website and on the T-Mobile apps, and i've tried multiple browsers and multiple ios devices.  Same result.  Have tried clearing cache and it makes no difference.  I contacted phone support and their only suggestion was to wait 24 hours or so and try again.  This is clearly a recurring bug that T-mobile should work to fix.  If you google this you will find other people complaining about this back in May 2022.  Someone in technical support should get on this. 

Hello all! I'm excited to see so many people using the app and website. I love that we can manage all the things without having to call care, so I know how frustrating it is when it is not working. I checked around to see if there were any known issues for the website and I don't see anything reported right now. 

I know that most of us want to avoid contacting care, but it would be the best plan of action if you are still having issues right now. Our care teams have the ability to view account details that are important to figuring out what is going on. They also have some troubleshooting steps and access to file a ticket so the right teams can focus on getting to the root cause and providing a long-term fix. 

There are a few ways that you can reach out, so if you don't want to call, you don't have to. You can message with experts through the T-Mobile app or website or by clicking the social media icon of your choice at the very bottom of this site. 

On the iPhone after opening "Settings" > "Cellular" > Usage under T-Mobile reports the Data used. I am not sure about on an Android phone but I would think it would have a similar reporting.