Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is being "updated"--check back later.
Anyone else?
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Another week has gone by, and usage totals are still not updated. Stuck on 11/20 update. I'm curious...is *anybody* getting usage updates...or is this isolated to just some of us?
Update: Looks like my free data party is over. As of 10:30 last night, data usage started accumulating again. The 54 gig total shown on the prior cycle was never updated or corrected. Looks like I had 3 weeks of free data.
I've noticed this issue since Jann28th. I don't think it will be fixed. I've been given the run around since then. I like seeing my data usage. I'm probably leaving Tmobile if it's not fixed by next billing cycle. Even cheaper phones show data usage.
Is usage overview not going to be updated anymore?
kMaee30 wrote:
Is usage overview not going to be updated anymore?
They won’t tell us.
Rogracer2000 wrote:
So here is my data usage 4 days into the new billing cycle. My data stop accumulating on 11/20. If my data is showing up in your account, I apologize. Seems like my 200 gig plan may now be unlimited. Don't tell anyone.
Tmobile is certainly slipping. I believe I'll switch couriers.
-
kMaee30 wrote:
Is usage overview not going to be updated anymore?
They keep saying they are working on it. But, it's been weeks now.
Grandma Tami wrote:
Anyone able to see usage details ? I've been fighting with the horrible customer service for days .. they keep telling me to click on usage details and I keep telling them it doesn't work .
This issue has still not been resolved. I'm switching couriers.
bimil101 wrote:
Same issue… New to me, since I've always been able to see daily activity for my kids' lines. Now, T-Mobile says that's only available at the end of the billing cycle. Of course, too late to do anything about excessive data use. And it took 45 min. to get to that non-sense response. I'm shopping new providers who allow me to manage my account in real time!
Is that in writing somewhere? I called yesterday and got the general response of "they're still working on it."
Barliboo wrote:
Tmobile got hacked. It's the only explanation and they wont say anything about it. The fact that we can't monitor in real time (our own information) is a HUGE problem for many of us. Tmobile is lying to their customers and are losing customers by the second. GOOD. I'm leaving too. Everything they say is BS now. They also don't want to be making the national news but all of us can report this to the national news. Do it. I hope Tmobile stock falls fast. They don't give a crap about anyone or any customer.
Many others on this forum are reporting that they're being told usage details will no longer be available u til after the billing cycle is complete. They do not care about the thousands of people using it to keep their children and vulnerable family members safe.
