Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is being "updated"--check back later.
Anyone else?
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
We know that the usage details are important for many reasons, and we are working on finding out why this isn't currently showing and how to fix it. With all the threads on Community and feedback/tickets filed in care, this has been shouted from the mountaintops. I confirmed with our software teams that the usage details are NOT going away permanently. It is taking some time, and I know that is frustrating. We appreciate your patience and kindness.
Though I am closing this thread for comments, the conversation is still going on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile
Thanks but no--I have 5 more days in this cycle. I'm monitoring so I can budget my data if necessary.
sebbyz52,
This morning my call took 30+ mins. Rep couldn't solve the problem but suggested I try it again "later" 🤔
Wonder if this is the problem:
Thanks, gramps28--
As a newbie to T-Mobile, I really appreciate the tips and advice from folks who’ve been around longer. 🙂
I really hope to get on unlimited soon; monitoring the data usuage is a drag. And the upgraded tier we're on is wa-aaay more more expensive than the other ISP we had.
On the iPhone after opening "Settings" > "Cellular" > Usage under T-Mobile reports the Data used. I am not sure about on an Android phone but I would think it would have a similar reporting.
So here is my data usage 4 days into the new billing cycle. My data stop accumulating on 11/20. If my data is showing up in your account, I apologize. Seems like my 200 gig plan may now be unlimited. Don't tell anyone.
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Update 2: Data stopped accumulating again 3 days ago. I think maybe the server that is tasked with data tabulation is going dowm...and I'm not sure that is a bad thing if these periods don't score against my data-cap.
Anyone able to see usage details ? I've been fighting with the horrible customer service for days .. they keep telling me to click on usage details and I keep telling them it doesn't work .
I have the same problem. I think something wrong with T-Mobile webpage for the usage tab and they either don't know how to fix it or it's not important for them to fix it."https://www.t-mobile.com/usage". Customer service on the phone unable to help. Customer service at the store doesn't know what I'm talking about.
